🔍 Overview
This article answers the most common questions customers ask about Meta Ads support, managing your Google Business Profile through OTTO, AI Visibility plan requirements, AI credits, and fixing a blank screen in the Facebook Ads integration. Read through the relevant section below to resolve your issue quickly.
📣 Does Search Atlas Help Run Meta Ads?
Search Atlas is an SEO and content marketing platform. It does not create, manage, or publish Meta (Facebook or Instagram) ad campaigns. Meta Ads are paid social advertising products managed directly through Meta Ads Manager on Meta's own platform.
Search Atlas focuses on organic search performance, including keyword research, content optimization, link building, local SEO, and AI-driven visibility. If you are looking to improve your organic presence alongside your paid efforts, Search Atlas can support your SEO strategy.
📍 Can I Update My Google Business Profile Through OTTO?
Yes — Search Atlas gives you tools to manage key aspects of your Google Business Profile (GBP) through the local SEO features in the platform. OTTO, the AI automation engine inside Search Atlas, can surface tasks and recommendations to help optimize your Google Business Profile.
However, some changes — such as updating business hours or your primary business category — must still be made directly inside Google Business Profile Manager on Google's platform. If you are unsure which actions can be performed through Search Atlas versus directly in Google, contact our support team for guidance.
💡 What Plan Do I Need for AI Visibility?
AI Visibility features, which help you track and improve how your brand appears in AI-generated search results (such as Google AI Overviews and other generative AI surfaces), are available on select plans. Access depends on the specific tier you are subscribed to.
To check whether AI Visibility is included in your current plan, navigate to the top-right avatar → Billing → Plans & Top-ups (Add-on button) to review which features are active. If AI Visibility is not included, a plan upgrade may be required. Contact our support team for help identifying the right plan for your needs.
🤖 What Are AI Credits and How Do They Work?
AI credits are used within Search Atlas to power AI-driven features such as content generation, OTTO recommendations, and other automation tasks. The number of AI credits available to you depends on your current subscription plan. If you run out of AI credits, you may need to upgrade your plan or wait for your credits to refresh according to your billing cycle.
If you are unsure how many AI credits you have remaining or how to get more, review your account or plan details within the platform, or reach out to our support team for clarification.
📘 Facebook Ads Integration — Blank Screen Issue
Some customers report seeing a blank screen when accessing the Facebook Ads integration. If this occurs, try refreshing the page or disconnecting and reconnecting your Facebook Ads account within the platform integrations settings. If the issue persists, contact our support team with your project name and a description of when the blank screen appears.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.