Search Atlas Academy is your built-in training hub, offering courses, certifications, and walkthroughs to help you get the most out of the platform. If you are struggling to find the Academy or clicking a training link that does not load correctly, this guide will walk you through the correct navigation path and common fixes.
📍 Where to Find the Academy
The Academy is accessible directly from your Search Atlas dashboard. To locate it:
- Log in to your Search Atlas account.
- From the left sidebar, click Home to land on your main dashboard at /home.
- Click the More Features apps-grid icon in the header (not on the Home screen) to open it.
- Within More Features, you will find the link to Search Atlas Academy, along with certification tracks and course modules.
If you do not see the More Features icon, try refreshing your browser or clearing your cache, as dashboard layouts are updated periodically and a stale cache can hide newer navigation elements.
🔗 Why Provided Links or Instructions May Not Work
Several factors can cause Academy links to fail or redirect incorrectly:
- White-labeled environments: If you access Search Atlas through a reseller platform (such as a white-label plugin, GoHighLevel, or Vendasta), some Academy or help links may point to pages still showing Search Atlas branding instead of your agency's branding, or may not resolve at all. This is a known issue our team actively monitors and resolves as it is reported.
- Outdated bookmarks: Direct links shared in older emails, PDFs, or third-party guides may no longer match the current URL structure after platform updates.
- Browser session issues: Being logged out, using incognito mode, or having conflicting extensions can prevent Academy pages from loading properly, especially for embedded or white-labeled app users.
- Plugin version conflicts: If you access Search Atlas through a WordPress white label plugin, an outdated plugin version can block access to certain settings and linked resources, including training content.
🛠️ Troubleshooting Steps
- Always navigate to the Academy through the More Features apps-grid icon in the header rather than relying on external or bookmarked links.
- Clear your browser cache and cookies, then log in again using a standard (non-incognito) browser window.
- If you access Search Atlas through a white-label plugin, confirm you are running the latest plugin version, as older versions may restrict access to settings and linked content.
- If you are a reseller or agency customer accessing Search Atlas through a third-party platform (Vendasta, GoHighLevel, etc.), try logging in directly through the native Search Atlas dashboard to confirm whether the issue is specific to the embedded environment.
- Disable browser extensions temporarily, as ad blockers or privacy tools can sometimes interfere with embedded training content.
📚 Certification and Course Access
If you are working toward a Search Atlas certification, all modules and progress tracking are managed within the Academy itself, accessed via the More Features apps-grid icon in the header. If your certification progress does not appear to save or your completed modules are not reflecting correctly, this may be part of an ongoing audit and improvement process our team is actively working through.
💬 Need More Help?
If you have followed these steps and still cannot locate or access Search Atlas Academy content, our team can investigate your specific account and environment.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.