📋 Understanding Refund Eligibility
Guest post orders may qualify for refunds when placements are rejected by publishers or remain stuck in progress without resolution. Refunds are issued as HyperDrive credits (HDC) to your account balance. The system now includes automated refund actions for rejected placements, but some cases still require manual review by our team.
🔍 Checking Your Order Status
Review the status of each placement in your guest post orders. Look for placements marked as rejected, stuck in pending review, or showing no progress after an extended period. The View Status table now includes a Refunded column to help you identify which placements have already been credited.
🛠️ Using Self-Service Refund Options
When a publisher rejects a placement, the Alternatives Drawer may appear with options to choose a replacement site or request an HDC refund. If you see a "Refund HDC" action, select it to trigger an automatic credit refund. For orders placed before this feature launched, or if the option does not appear, proceed to the next step.
📬 Reporting Stuck or Rejected Orders
If your selection page from the email notification fails to load, or if you have orders with rejected or stalled placements that show no refund option, gather the order numbers and details of the affected placements. Include whether any placements went live successfully.
💬 Requesting Manual Review
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Provide the order numbers and a summary of which placements were rejected or are stuck. Our team will verify each placement and process eligible refunds as non-recurring HyperDrive credits.
💡 Refund Details to Know
Refunds are issued at the wholesale cost of the placement, not the retail price charged, so margins are not refunded. Credits are added as non-recurring HDC and can be used for future guest post orders. Once processed, the Refunded column in your order status will update to reflect the credit.