💡 Understand cancellation and refunds
Canceling an OTTO subscription stops future renewals, but it does not automatically refund a charge that has already been processed. If you were charged for an OTTO subscription you canceled, you can request a review of that charge.
📅 Check the charge details
Before requesting a refund, confirm the date and amount of the charge. For example, if your account was charged on August 29, note whether the subscription was canceled before or after that billing date. Also check whether the charge was for the OTTO subscription, an additional site, or a separate top-up.
🛠️ Request a refund review
- Confirm that the OTTO subscription is canceled in your Search Atlas account.
- Gather the charge date, amount, affected account or site, and cancellation date.
- Contact our support team with these details and request a refund review for the canceled OTTO subscription.
Include a clear request, such as: “I canceled my OTTO subscription and would like a refund review for the charge processed on August 29.” A team member can then review the billing record and your cancellation status.
🔎 What happens after review
Our team will review the cancellation status and the charge in question and let you know the outcome of your refund request.
✅ Prevent future charges
- Cancel the subscription before the next renewal date.
- Review all active OTTO sites and subscriptions, not only the site you use most often.
- Check your account after cancellation to confirm the subscription status.
- Keep the cancellation date and confirmation details for your records.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.