🗒️ Overview
If you need to cancel your Search Atlas subscription, you can do so directly through the platform. Cancellation takes effect at the end of your current billing period, so you will retain access to your plan features until that date.
🛠️ Before You Cancel
Please consider the following before proceeding:
- Access continues until the billing period ends. You will not lose access immediately after canceling.
- Data may be lost. Projects, tracked keywords, and saved reports may be removed once your account downgrades. Export any data you want to keep beforehand.
- Cancellation is reversible. A pending cancellation can be reversed from the same place by selecting Activate.
📋 How to Cancel Your Subscription
- Log in to your Search Atlas account.
- Click on your profile icon or account name in the top-right corner of the platform.
- Select Billing or Subscription from the dropdown menu.
- Go to the Services tab and locate your active plan.
- Click the ⋮ (three-dot) menu on the plan and select Cancel.
- Review the confirmation/retention step, then confirm your cancellation.
- Your subscription will show as pending cancellation and will remain active until the end of your billing cycle.
✅ What Happens After You Cancel
- Your plan status will show as pending cancellation until the billing period ends.
- Once the period ends, your account will be downgraded and paid features will no longer be available.
- You can reverse a pending cancellation from the same place by selecting Activate, or reactivate later by returning to the Billing section and selecting a new plan.
⚠️ Troubleshooting Common Issues
If you experience any of the following, contact our support team using the instructions at the bottom of this article:
- The Cancel Subscription button is missing or greyed out.
- Your account still shows as active after the billing period has ended.
- You were charged after canceling.
- Your plan is showing as pending cancellation but you cannot reactivate or select a new plan.
💬 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Check the email address associated with your account — you should receive a cancellation confirmation email shortly after the request is processed.
Immediate Cancellation Requests: If you need your subscription cancelled immediately rather than at end of billing period, support can process this. Also: cancelling subscription does not automatically delete your account — a separate formal account deletion request must be submitted to support; deletion is irreversible.