🛑 Stop further site changes
If OTTO SEO changes affected your site, stop additional updates before troubleshooting. In the platform, open OTTO SEO from the left sidebar, select All Sites, choose the affected site, and use Freeze sites. Freezing prevents further automated changes while you review the issue.
🔍 Review the affected changes
- Open OTTO SEO from the left sidebar.
- Review Overview, Crawl Monitoring, and All Audits for recent activity and affected pages.
- Compare the current appearance with your previous site version, backup, or staging environment.
- Record the affected URLs and describe the visual or functional problem, such as changed spacing, colors, layouts, or page elements.
If your website has a backup or version-control system, restore the last known-good version according to your normal website management process. Avoid making additional automated changes until the issue is resolved.
💳 Cancel your subscription
To cancel, open the account or billing area available in your Search Atlas platform and follow the cancellation instructions. Cancellation stops future renewals according to the terms shown during the process. Freezing a site and cancelling your subscription are separate actions, so freeze affected sites first if you need to prevent more changes immediately.
💰 Request a refund
Refunds are reviewed based on your plan, purchase date, renewal status, and the circumstances of the request. Cancellation does not automatically guarantee a refund. Include the following information with your request:
- The account or workspace affected
- The date and time you noticed the problem
- Affected page URLs
- A description of the visual or functional damage
- Screenshots or other evidence showing the issue
- Whether the site was frozen, restored, or changed after the incident
Do not share passwords or other sensitive information. A team member can review the account, explain available options, and confirm whether a refund is approved.
🤝 Get help with site damage
If the site is broken, the visual appearance changed unexpectedly, or you cannot find the cancellation or billing option, include the affected URLs and screenshots when contacting support. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.