📋 Overview
If you started a 7-day free trial and were charged despite being ineligible, you can request a refund. Our billing team reviews each case and may approve an exception. Refunds are issued to the original payment method and typically appear within 5–10 business days.
🔍 Verify Your Trial Eligibility
Before requesting a refund, confirm the following:
- You have not previously used a free trial on this or any associated account.
- Your account does not have a past-due or cancelled subscription that would disqualify you.
- No custom deal or promotion was applied that overrides the standard trial terms.
🛠️ Request a Refund
- Gather your charge details: date, amount, and currency (e.g., $236 CAD on June 18).
- Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
- Provide the charge details and state that you believe you were ineligible for the free trial.
- Our billing team will review your account history and trial eligibility.
- If approved, the refund will be processed to your original payment method.
⏱️ Refund Timeline
Approved refunds typically reflect in your account within 5–10 business days, depending on your financial institution.
🛡️ Prevention Tips
- Check your subscription status before starting a trial to ensure no pending cancellations or past-due balances exist.
- Review the checkout page carefully — if it shows a free trial but you have used one before, you may not be eligible.
- Monitor your payment method for unexpected charges after trial sign-up.
❓ Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.