🔍 Overview
If you signed up for a Search Atlas free trial, had trouble finding the cancellation option, and are now wondering whether you qualify for a refund, this article explains exactly how our trial and refund process works — and what steps to take.
🗓️ How the Free Trial Works
Search Atlas offers a 7-day free trial on eligible plans. During this period you can explore the platform at no charge. Once the trial ends, your selected plan is billed automatically unless you cancel beforehand.
- The trial lasts 7 days from the date you sign up.
- You will not be charged during the trial window.
- Cancelling before the trial ends prevents any charge from being applied.
- If you cancel during the trial, your account remains accessible until the trial period concludes — you are not locked out immediately.
❌ How to Cancel Your Subscription
You can cancel your Search Atlas subscription directly from within the platform without contacting support. Follow these steps:
- Log in to your Search Atlas account.
- Click your avatar in the top-right corner.
- Navigate to Billing → Plans & Top-ups.
- Select Manage Subscription and follow the on-screen prompts.
- You will receive a confirmation once cancellation is processed.
If you previously cancelled but would like to continue using Search Atlas, you can reactivate your account at any time from the same Billing section.
💳 Refund Eligibility
Refund decisions are reviewed on a case-by-case basis. The following factors are typically considered:
- When you cancelled — whether cancellation happened during or after the trial period.
- Usage — how much of the platform was accessed during the billing cycle.
- Billing date — how recently the charge was applied.
While we cannot guarantee a refund in every situation, our team is committed to reviewing your case fairly. If you believe a charge was applied in error or you experienced genuine difficulty cancelling, please reach out — we want to make things right.
⚠️ Common Reasons Charges Occur After a Trial
- The trial period expired before cancellation was completed.
- The cancellation flow was not fully completed — always look for a final confirmation message.
- The account was reactivated after a previous cancellation.
♻️ Already Cancelled? Here Is What Happens Next
If you have already cancelled your subscription:
- Your account access continues until the end of the current paid period.
- You will not be billed again after cancellation is confirmed.
- You can reactivate at any time if you change your mind.
🛠️ Need Help With a Refund Request?
Our support team can review your account, verify your cancellation date, and process eligible refunds. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
When you reach out, it helps to have the following ready:
- The email address associated with your account.
- The date you signed up and the date you cancelled.
- A brief description of the difficulty you experienced.