## 🔍 Overview

If you signed up for a Search Atlas free trial, had trouble finding the cancellation option, and are now wondering whether you qualify for a refund, this article explains exactly how our trial and refund process works — and what steps to take.



## 🗓️ How the Free Trial Works

Search Atlas offers a **7-day free trial** on eligible plans. During this period you can explore the platform at no charge. Once the trial ends, your selected plan is billed automatically unless you cancel beforehand.

- The trial lasts **7 days** from the date you sign up.
- You will not be charged during the trial window.
- Cancelling before the trial ends prevents any charge from being applied.
- If you cancel during the trial, your account remains accessible until the trial period concludes — you are **not locked out immediately**.

## ❌ How to Cancel Your Subscription

You can cancel your Search Atlas subscription directly from within the platform without contacting support. Follow these steps:

1. Log in to your Search Atlas account.
2. Click your **avatar** in the top-right corner.
3. Navigate to **Billing** → **Plans & Top-ups**.
4. Select **Manage Subscription** and follow the on-screen prompts.
5. You will receive a confirmation once cancellation is processed.

If you previously cancelled but would like to continue using Search Atlas, you can **reactivate your account** at any time from the same Billing section.



## 💳 Refund Eligibility

Refund decisions are reviewed on a case-by-case basis. The following factors are typically considered:

- **When you cancelled** — whether cancellation happened during or after the trial period.
- **Usage** — how much of the platform was accessed during the billing cycle.
- **Billing date** — how recently the charge was applied.

While we cannot guarantee a refund in every situation, our team is committed to reviewing your case fairly. If you believe a charge was applied in error or you experienced genuine difficulty cancelling, please reach out — we want to make things right.



## ⚠️ Common Reasons Charges Occur After a Trial

- The trial period expired before cancellation was completed.
- The cancellation flow was not fully completed — always look for a final confirmation message.
- The account was reactivated after a previous cancellation.

## ♻️ Already Cancelled? Here Is What Happens Next

If you have already cancelled your subscription:

- Your account access continues until the end of the current paid period.
- You will **not** be billed again after cancellation is confirmed.
- You can reactivate at any time if you change your mind.

## 🛠️ Need Help With a Refund Request?

Our support team can review your account, verify your cancellation date, and process eligible refunds. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

When you reach out, it helps to have the following ready:

- The email address associated with your account.
- The date you signed up and the date you cancelled.
- A brief description of the difficulty you experienced.