🔍 Understanding Your Charges
Before submitting a dispute or refund request, it helps to review exactly what you have been billed for. Charges on your account may come from several sources:
- Core subscription plan – your monthly or annual plan fee
- Usage-based add-ons – billed separately from your core plan
- Other add-ons – additional features or seat expansions that may auto-renew unless cancelled
You can review your billing details inside the platform under your account settings, where charges are listed with the date, amount, and the product each relates to.
💳 How to Request a Refund for Disputed Charges
If you believe you have been charged incorrectly or for services you did not intend to purchase, our billing team can review your account and process an adjustment. To open a refund request:
- Log in to your Search Atlas account.
- Navigate to your billing settings and note the specific charges and amounts you are disputing.
- Contact our support team directly (see below) and share the charge details, dates, and amounts in question.
- Our billing team will review your account and, if the refund is approved, return the amount to the original payment method on file.
Our billing team reviews every refund request individually. If you have experienced repeated or unexpected charges, have your invoice details ready when you reach out so the team can locate the transactions quickly.
⬇️ How to Downgrade Your Subscription Plan
If you want to move from a higher-tier plan to a lower-tier plan, you can request a plan change at any time. Check your billing settings for self-serve plan management options. If a downgrade option is not available directly in your dashboard, our support team can apply the change on your behalf.
Important: Downgrading your plan may reduce the number of projects, keywords, or features available to you. Review the plan comparison page before confirming to make sure the new plan covers your needs.
🚫 How to Cancel Auto-Renewing Add-Ons
Some add-ons renew automatically each billing cycle unless you cancel them. To stop future charges, check your billing settings for options to manage or cancel active add-ons. If you are unable to locate a cancellation option in your dashboard, our support team can assist you directly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.