🔍 Overview
If you selected the wrong plan during sign-up or after speaking with our onboarding team, you can request a downgrade to the Growth plan and a refund for any incorrect charges. Because both actions require changes on the backend, our support team will handle this process for you directly.
📋 What to Have Ready
To help our team resolve your request as quickly as possible, please have the following information ready before reaching out:
- Your account email address
- The plan you were incorrectly charged for
- The date the incorrect charge occurred
- A brief description of what happened (for example, you selected the wrong plan during or after onboarding)
💰 How to Request a Downgrade and Refund
Plan downgrades and refunds for incorrect account selections cannot be processed automatically through the platform at this time. Our support team will review your account, apply the correct plan, and process any eligible refund on your behalf.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.