📋 Understanding the Issue
Some customers have reported being charged immediately after starting a 7-day free trial instead of at the end of the trial period. This can happen due to a billing system timing issue that our engineering team has addressed in recent updates. If you were charged during your trial window you are eligible for a full refund.
✅ Eligibility for Refund
You qualify for a refund if:
- You started a 7-day free trial
- You were charged before the trial ended
- The charge occurred within the trial period
Our specialized billing team processes these refunds promptly once verified.
🛠️ How to Request a Refund
To get your refund processed:
- Open the chat widget in the bottom-right corner of the platform
- Type human teammate to connect with our support team
- Provide your account email and the date you started your trial
- Mention that you were charged during the 7-day free trial window
Our team will verify your trial start date and the charge timestamp then process a full refund to your original payment method.
⏱️ Refund Timeline
After the refund is processed it may take several business days to appear in your account depending on your financial institution. The refund will be issued for the full amount charged.
🔧 System Improvements
Our engineering team has deployed fixes to prevent premature charges during free trials including deferring plan upgrade charges until the trial ends and resolving onboarding subscription conflicts that blocked trial access.
💬 Need Further Help?
If you need further assistance open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.