If your Custom Base account still shows trial warnings or feature restrictions after being upgraded to a paid plan, contact Search Atlas support — a representative will clear the trial flag on your account directly.
🔍 What's Happening With Your Custom Base Account
A known issue affects customers who were transitioned from a trial to a paid Custom Base subscription through Search Atlas's internal admin process. Even though your paid plan is active, your account may still behave as if the trial is running.
You may notice:
- Trial expiration warnings that continue to appear in your dashboard.
- Trial-gated feature restrictions that remain active on your account.
- Account status indicators showing the trial as still running, despite your paid plan being live.
Who is affected: Only customers upgraded from a Search Atlas trial to a paid Custom Base subscription by a Search Atlas admin. Customers who subscribed directly to a paid plan are not affected.
🛠️ How to Resolve Trial Restrictions on Your Custom Base Account
There is currently no self-service fix for this issue — the trial flag on your account must be cleared manually by a Search Atlas support representative.
Contact support using the steps in the 📞 When to Contact Support section below. Once your account is updated, all trial warnings and restrictions will be removed and your paid plan features will work as expected.
📡 Engineering Status of the Custom Base Trial Fix
The Search Atlas engineering team is aware of this issue and is actively working on a permanent fix so that trial flags are automatically cleared when a Custom Base subscription becomes paid.
Until that fix is released, support can resolve affected accounts individually on request. Once your account is corrected, the issue will not return — you don't need to monitor this article for updates.
📞 When to Contact Support About This Issue
Contact Search Atlas support if any of the following apply to your account:
- You were upgraded from a trial to a paid Custom Base plan and still see trial expiration warnings.
- Features included in your paid plan appear locked or restricted.
- Your account status displays as trialing even though billing is active.
How to contact support:
- Open the in-app chat from any page in your Search Atlas dashboard.
- Send a message with your account email address and the note: "My Custom Base account was upgraded from a trial but still shows trial restrictions."
- A support team member will manually clear the trial flag on your account.
Your paid plan features will become fully available as soon as the correction is applied.
🌀 One message to the Search Atlas in-app chat is all it takes to restore your Custom Base account to full paid status — once the trial flag is cleared, all paid plan features are immediately available.