🔍 What This Article Covers
If your GBP automated posts suddenly stopped publishing across most or all of your connected profiles — even though your automation settings appear correct and are configured to post every few days — this article explains what happened, how it was resolved, and what steps to take if you experience this again.
⚠️ Recognising the Issue
You may be affected by this type of outage if you notice the following:
- Automated posts stopped publishing on a specific date with no changes made on your end.
- The issue affects most or all of your GBP profiles, with only one or two continuing to post.
- Your automation settings still appear active and correctly configured.
- No error message is displayed inside the platform.
This pattern — sudden, fleet-wide stoppage across many profiles simultaneously — is a strong indicator of a platform-level issue rather than a misconfiguration in your account.
🧩 What Caused This
In the confirmed incident that prompted this article, our engineering team identified a backend platform issue that caused GBP post automation to stop working for all profiles. The issue was not caused by anything in customer accounts or settings — it was entirely internal to the platform.
Engineering shipped a fix, and automated posting resumed for all affected profiles once the fix was deployed.
✅ Steps to Take When Automation Stops
- Check that your automation settings are still active. Navigate to your GBP automation settings within the platform and confirm that automated posting is still enabled for your profiles and that your posting frequency settings are unchanged.
- Note the date posting stopped. Record the exact date of the last successful post for each affected profile. This information helps our team diagnose the issue quickly.
- Check how many profiles are affected. If only one profile is not posting, the cause is more likely a profile-specific setting, a Google Business Profile connection issue, or a content generation error. If the majority of your profiles stopped on the same date, it is likely a platform-level issue.
- Wait briefly if a fix has already been announced. If our team has communicated an active incident or a recent fix, allow 24 hours for the queue to catch up and resume normal scheduling before contacting support.
- Contact support if the issue persists. If posts have not resumed after 24 hours and no platform-wide incident has been announced, reach out to our support team with the date posting stopped and the number of affected profiles. We will investigate on your behalf.