## 🔍 What This Article Covers

If your GBP automated posts suddenly stopped publishing across most or all of your connected profiles — even though your automation settings appear correct and are configured to post every few days — this article explains what happened, how it was resolved, and what steps to take if you experience this again.



## ⚠️ Recognising the Issue

You may be affected by this type of outage if you notice the following:

- Automated posts stopped publishing on a specific date with no changes made on your end.
- The issue affects most or all of your GBP profiles, with only one or two continuing to post.
- Your automation settings still appear active and correctly configured.
- No error message is displayed inside the platform.

This pattern — sudden, fleet-wide stoppage across many profiles simultaneously — is a strong indicator of a platform-level issue rather than a misconfiguration in your account.



## 🧩 What Caused This

In the confirmed incident that prompted this article, our engineering team identified a backend platform issue that caused GBP post automation to stop working for all profiles. The issue was not caused by anything in customer accounts or settings — it was entirely internal to the platform.

Engineering shipped a fix, and automated posting resumed for all affected profiles once the fix was deployed.



## ✅ Steps to Take When Automation Stops

1. **Check that your automation settings are still active.** Navigate to your GBP automation settings within the platform and confirm that automated posting is still enabled for your profiles and that your posting frequency settings are unchanged.
2. **Note the date posting stopped.** Record the exact date of the last successful post for each affected profile. This information helps our team diagnose the issue quickly.
3. **Check how many profiles are affected.** If only one profile is not posting, the cause is more likely a profile-specific setting, a Google Business Profile connection issue, or a content generation error. If the majority of your profiles stopped on the same date, it is likely a platform-level issue.
4. **Wait briefly if a fix has already been announced.** If our team has communicated an active incident or a recent fix, allow 24 hours for the queue to catch up and resume normal scheduling before contacting support.
5. **Contact support if the issue persists.** If posts have not resumed after 24 hours and no platform-wide incident has been announced, reach out to our support team with the date posting stopped and the number of affected profiles. We will investigate on your behalf.