How Our Free Trial Works
When you sign up for a free trial with Search Atlas, you receive access to the platform for a limited time. To activate the trial, a valid payment method is required on file.
When You Will Be Charged
When your trial ends, your subscription automatically converts to a paid plan. The first charge is processed on the day the trial expires — this is why a charge can appear even if you have not logged in or used the platform recently. Automatic conversion is a standard part of how free trials work across SaaS platforms.
Common Reasons Unexpected Charges Happen
- The cancellation was started but not completed. If you did not receive a cancellation confirmation, the cancellation may not have gone through.
- The trial was cancelled after it ended. Cancellation must happen before the trial expiration date, not on the day of the charge.
- Multiple accounts exist. You may have signed up with a different email address and cancelled the wrong account.
Requesting a Refund
If you believe you were charged in error after a trial period, we review every refund request individually, looking at your account history, any cancellation attempts, and the circumstances around the charge.
To have your case reviewed, reach out to our support team through live chat with your account email, the date of the unexpected charge, and any steps you took to cancel prior to the charge.