Refunds for Trial Subscriptions
If you were charged for a trial subscription and believe you're eligible for a refund, our support team reviews these requests individually — there is no automatic refund button in your account.
Cancelling your subscription stops future billing, but it does not by itself trigger a refund for a charge that has already occurred. These are two separate actions.
To have your case reviewed, reach out to our support team through live chat. Have your account email and the charge date and amount ready — a teammate will take it from there and let you know the outcome.