Overview
This article covers three common issues that sometimes occur together: schema markup failing to deploy, charges appearing after a subscription cancellation, and how to request a refund for disputed invoices. Read through the relevant section below to understand your situation and take the right next step.
Schema Deployment Failures
Schema deployment can fail for several reasons. Common causes include:
- OTTO SEO not activated on the site: Schema deployment requires OTTO SEO to be active on the target domain. Verify that OTTO SEO is enabled for your site before attempting to deploy schema.
- Google Search Console not connected: OTTO SEO requires a verified Google Search Console connection. Check that your GSC account is properly linked and shows no errors.
- Conflicting schema on the page: If duplicate schema already exists in your site theme or another plugin, OTTO may detect a conflict and pause deployment. Remove or disable the conflicting schema source and retry.
- Inactive or paused subscription: Schema deployment is a paid feature. If your subscription has lapsed, deployments may not publish until your plan is reactivated.
- Unsupported schema type for the page: Certain schema types require specific page attributes. Make sure the page content matches the schema type you have selected.
After addressing the relevant cause above, retry the schema deployment from within the OTTO SEO tool. If the issue persists, please reach out to our support team with your site URL, the schema type you are trying to deploy, and a description of the error you are seeing.
Charged After Canceling Your Subscription
If you see a charge after canceling, consider the following:
- Cancellation timing: Search Atlas bills at the start of each billing cycle. If you canceled after your renewal date, the charge for that cycle may have already processed. Cancellation stops future renewals — it does not automatically reverse a charge that has already been made.
- Cancellation may not have completed: A cancellation is only confirmed when you receive a confirmation email from Search Atlas. If you did not receive one, your subscription may still be active. Log in to your account and check your subscription status.
- Multiple workspaces or add-ons: If your account includes additional workspaces or add-ons, these may generate separate charges. Review your invoices in your account billing section to identify which item generated the charge.
If you believe you were charged in error, gather the relevant invoice details (invoice number, charge date, and amount) and contact our support team to open a refund dispute.
Requesting a Refund for a Disputed Invoice
If you would like to dispute a charge or request a refund, gather your invoice number, charge date, and the amount in question before reaching out. Our support team will review the details and advise on next steps in line with our refund policy.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.