Overview
When sharing a Website Studio project URL on social media, the preview thumbnail may display an incorrect domain (for example, juicynote.com instead of thejuicynote.com). In some cases, this misconfiguration may also be associated with duplicate form submissions. Both issues are related to URL rewrite and domain configuration in your Website Studio project.
What Causes This Issue
A URL rewrite or custom domain mapping that is not applied consistently across your project can result in a mismatch between the domain visitors see in a social media thumbnail and the domain your project actually lives on. Social platforms read Open Graph (OG) metadata to generate thumbnails, and if that metadata still references an old or alternate domain, the wrong domain may appear in previews.
Duplicate form submissions may also occur when more than one domain variant is active for the same project, though the exact mechanism can vary depending on your specific setup.
What to Do
Because the specific settings and steps needed to resolve URL rewrite and social share thumbnail issues depend on how your Website Studio project is configured, our support team will need to review your setup directly to identify the correct fix.
When contacting support, please have the following ready:
- The name of the affected Website Studio project
- The domain or domains involved (e.g., the incorrect domain appearing in thumbnails and the correct intended domain)
- Any error messages or unexpected behavior you have observed, including whether you are seeing duplicate form submissions
- The URL you are sharing on social media and the platform(s) where the incorrect thumbnail appears
- The approximate date and time the issue started
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.