Overview
Two known issues can affect your Website Studio experience: blog post preview images that fail to load, and pages (such as a Checklist page) that redirect to the homepage instead of rendering the correct content. These are recognized bugs that our team is actively investigating.
Blog Preview Image Not Loading
Some users have reported that blog post preview images do not appear as expected within Website Studio. This is a known issue. At this time, there is no confirmed self-serve fix, and our team needs to investigate the affected account directly.
When contacting support, please have the following ready:
- The name or URL of the blog post where the preview image is missing
- A screenshot showing the missing image
- The exact URL of the image you are trying to use (if applicable)
- Any error messages you are seeing
Page Navigation Redirecting to the Homepage
Some users have reported that specific pages — such as a Checklist page — redirect to the homepage instead of displaying the intended content. This is a known issue. Our team needs to review the affected page configuration directly to identify the cause and apply the correct fix.
When contacting support, please have the following ready:
- The name of the page that is redirecting incorrectly
- The URL you are trying to visit and the URL it redirects to
- A screenshot or screen recording demonstrating the redirect
- Roughly when the issue started occurring
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.