Overview
After upgrading your Search Atlas plan, you may notice that the number of active Google Search Console (GSC) sites available does not immediately reflect your new plan's limit. In most cases, resolving this requires our support team to manually verify and sync your updated plan entitlements on the backend. The preliminary steps below are worth trying first, but please be prepared to escalate quickly if they do not resolve the issue.
Why This Happens
Your GSC site limit is tied directly to your active subscription tier. When you upgrade, the system needs to verify and apply your new plan entitlements. In some cases, the update may not reflect instantly due to reasons such as cached browser data or account entitlements not yet syncing across all platform modules. A backend sync by our support team is often required to fully apply the new limit.
Preliminary Checks
- Confirm your upgrade was successful. Navigate to the top-right avatar → Billing (Plans & Top-ups) and verify that your current plan reflects the upgraded tier. Check that the billing charge has been processed.
- Hard-refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear the cached page and reload the latest platform data.
- Log out and log back in. Sign out of your Search Atlas account completely, then sign back in. This forces the platform to reload your updated account permissions and plan entitlements.
- Check your active site slots. After logging back in, navigate to the GSC site management area of the platform and review how many active sites are currently listed. The count should reflect your new plan's limit.
- Check workspace settings. If you manage multiple workspaces, ensure you are operating within the workspace that holds the upgraded subscription. Limits are applied at the workspace level, not the individual user level.
Backend Resolution — What to Expect
If your GSC site limit still does not reflect your upgraded plan after completing the steps above, the most likely resolution is a manual backend entitlement sync performed by our support team. This is not something you can trigger yourself from the platform. When reaching out, please have the following ready so our team can act quickly:
- Your account email and workspace name
- The date and time of your plan upgrade
- The number of active GSC site slots currently shown in your account
- A screenshot of your current billing or subscription page confirming the upgraded plan
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.