🧭 Overview
Some customers notice that their URL Indexer quota still displays as exhausted immediately after completing a Hyperdrive Credit (HDC) top-up. This can be alarming — especially if you have a large batch of URLs, such as newly purchased backlinks, waiting to be indexed. This article explains why this happens, what has been fixed, and what steps to take if you are still affected.
⚠️ What Caused This Issue
A resolved platform bug affected how Hyperdrive Credits were converted into URL Indexer quota. Specifically:
- In some cases, a top-up deducted Hyperdrive Credits from your balance but did not correctly award the corresponding URL Indexer quota.
- In other cases, the quota display did not refresh after a successful top-up, making it appear as though no quota had been added even when it had.
- A separate related issue caused top-ups to over-award quota or bypass credit consumption entirely, which triggered a correction that may have affected some accounts during the fix window.
All of these issues have been marked as resolved by the Search Atlas engineering team. If you topped up recently and still see an exhausted quota, the steps below will help you confirm your current balance and get indexed quickly.
🛠️ Steps to Resolve a Quota Sync Issue
- Navigate to the URL Indexer. Go to Left sidebar → Authority → Indexer (URL Indexer).
- Check your displayed quota. Look at the quota counter at the top of the page. If it still reads zero or exhausted, proceed to the next step.
- Hard-refresh the page. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to force a full reload. This clears any cached quota display and pulls the latest data from the server.
- Verify your Hyperdrive Credit balance. Check your account billing or credits section to confirm the top-up transaction completed and that credits were deducted. If credits were deducted but quota is still zero after a refresh, this is a billing discrepancy that requires manual review.
- Wait up to 5 minutes. In rare cases, quota sync can take a few minutes to propagate. Refresh again after waiting briefly.
- Retry submitting your URLs. Once quota appears correctly, submit your backlink URLs for indexing as normal through the URL Indexer interface.
💡 Tips for Indexing Large Batches of Backlinks
- Submit in batches. If you have hundreds or thousands of URLs, break them into smaller batches of 100–500 URLs. This makes it easier to track progress and identify any URLs that fail validation.
- Use valid URL formats. The URL Indexer validates each URL before processing. Ensure all submitted URLs include the full protocol (e.g., https://) and have no spaces or special characters.
- Monitor quota consumption. After each batch submission, check the quota counter to confirm URLs were accepted and quota was deducted as expected.
- Top up proactively. If you regularly purchase backlinks in large volumes, consider topping up your URL Indexer quota before you need it to avoid delays.
❓ Frequently Asked Questions
Will I be charged twice if there was a sync error?
The engineering fixes ensure that Hyperdrive Credits are only deducted once per valid top-up and that the correct quota is awarded. If you believe you were charged without receiving quota, contact support via the chat widget so the team can audit your transaction history and issue any necessary correction.
Can I use Hyperdrive Credits for anything other than URL Indexer top-ups?
Hyperdrive Credits are used for specific Authority-building features. They are not applicable to AI generation quota or other unrelated platform features. If you received guidance stating otherwise, please disregard it — it was inaccurate.
What if my quota shows correctly but URLs are not being indexed?
Confirm that your URLs pass validation (correct format, publicly accessible). If valid URLs are submitted but not processed within a reasonable timeframe, reach out via the chat widget for investigation.
🆘 Still Need Help?
If you have confirmed that Hyperdrive Credits were deducted but your URL Indexer quota was not updated after following the steps above, our team can manually audit your account and restore any missing quota. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.