🪑 How Many User Seats Are Included in Each Plan?
Each Search Atlas plan includes a set number of user seats, which determines how many team members can access your account simultaneously. Here is a breakdown by plan:
- Starter: 1 user seat
- Growth: 3 user seats
- Pro: 5 user seats
If you need more seats than your plan includes, you can purchase additional seats as a top-up from the Billing section of your account. Each extra seat is billed at a fixed monthly rate and added to your next invoice cycle.
Important: Only seats that are actively assigned to users count toward your seat usage. If you remove a user mid-cycle, that seat remains allocated until the end of the current billing period — it does not generate a refund or credit for the unused portion.
🔄 Do Monthly Credits Reset Each Billing Cycle?
Yes — monthly credits reset at the start of every new billing cycle, aligned to your plan renewal date. Credits do not roll over to the following month. Any unused credits at the end of a billing cycle are forfeited.
Here is what you need to know about how credits work:
- Reset date: Credits renew on the same date each month that your plan originally activated.
- No rollover: Unused credits expire at the end of each cycle and cannot be carried forward or transferred.
- Proration: If you upgrade your plan mid-cycle, you may receive a prorated credit allocation for the remainder of that billing period. The full credit amount applies from the next full cycle onward.
- Annual plans: If you are on an annual billing plan, your credits still reset monthly — the annual commitment affects payment frequency, not credit cadence.
You can check your current credit usage and remaining balance at any time by navigating to account menu (person icon, top-right) → Billing → Plans & Top-ups inside the platform.
🏷️ Is My Coupon Valid for Monthly Billing?
Coupon and discount code eligibility depends on the specific terms attached to each promotion. Not all coupons apply to every billing frequency or plan type. Here is how to verify your coupon:
- Go to Avatar (top-right) → Billing → Plans & Top-ups inside your Search Atlas account.
- Locate the Apply Coupon field during checkout or plan upgrade.
- Enter your coupon code and click Apply. The platform will instantly confirm whether the code is valid for your selected plan and billing frequency.
- If the coupon is accepted, the discounted amount will display on your order summary before you confirm payment.
Keep the following coupon rules in mind:
- Monthly vs. annual: Some coupons are exclusively valid for annual plans and will not apply to monthly subscriptions, or vice versa.
- Plan restrictions: Certain promotions apply only to specific plans (for example, Growth or Pro). The platform will notify you if your coupon is incompatible with your selected plan.
- One coupon at a time: Only one coupon code can be active on an account at any given time. Applying a new code will replace any previously applied discount.
- Expiry dates: Coupons have expiry dates set by the promotion. An expired code will be rejected at checkout with an on-screen error message.
⚠️ Common Billing Issues to Watch Out For
Based on frequent support topics, here are situations that can lead to unexpected charges or confusion:
- Seat top-up overbilling: If you add extra seats and later reduce your team size, ensure you manually remove the top-up seats from your plan to avoid being charged for unused capacity. Seats do not auto-reduce when users are removed.
- Seat quota on plan changes: Downgrading your plan reduces your included seat allowance. If your current number of active users exceeds the seat limit of the new plan, you will need to remove users or purchase top-up seats before the downgrade takes effect.
- Coupon not applying at renewal: Some one-time coupons apply only to the first payment and do not repeat on renewal. Check the coupon terms to confirm whether the discount is recurring or one-time.
📋 Quick Reference Summary
- Growth plan includes 3 user seats; additional seats can be purchased as top-ups.
- Monthly credits reset every billing cycle and do not roll over.
- Coupons must be verified at checkout — eligibility varies by plan and billing frequency.
- Always review your Billing → Plans & Top-ups page to monitor seats and credits in real time.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.