Buying & Adding Credits

💳 Buy Data Aggregator Credits on Free Trial

🎯 Overview During your free trial you can still purchase credits for Data Aggregator and Network Submissions. Credits are separate from your trial subscription and let you submit business listings to major data aggregators and citation networks. 🛒 Step-by-Step Purchase Process 1. Log in to your Search Atlas account. 2. In the left sidebar navigate to Local → Local Citations (Data Aggregator & Network Submissions). 3. Open the Data Aggregator or Network Submissions tab. 4. Click the Buy Credits button displayed near the credit balance. 5. Choose the credit package you need (each aggregator submission costs 40 credits). 6. Complete the payment flow using the on-screen payment form. 7. Once payment succeeds, the credit balance updates immediately and you can start submissions. 💡 Important Notes - Purchased credits do not expire and remain available after the trial ends. - Credits are shared across Data Aggregator and Network Submissions. - If the credit balance banner appears stale after purchase, refresh the page or wait a few minutes for the system to sync. ❓ Troubleshooting - If the Confirm & Continue button does not respond, clear your browser cache or try an incognito window. - If credits do not appear after a successful charge, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 🔗 Related Resources - Local Citations overview - Managing subscription and billing

💡 Buying Extra AI Premium Credits and Discounts

🔍 What Are AI Premium Credits? AI Premium Credits power Search Atlas's most advanced AI features, including high-quality content generation, AI-assisted SEO tasks, and other premium outputs. When your included monthly credits run out, you can purchase additional credits at any time without waiting for your billing cycle to reset. 💳 How to Purchase Additional AI Premium Credits 1. Log in to your Search Atlas account. 2. Click your profile icon or account name in the top-right corner of the platform. 3. Navigate to Billing or Subscription settings. 4. Locate the AI Premium Credits section. 5. Select the number of credits you want to purchase. 6. Confirm your payment details and click Purchase. Your credits will be added to your account immediately after the transaction is completed. 💰 Pricing for Additional AI Premium Credits Additional AI Premium Credits are available for purchase on a pay-as-you-go basis. Pricing is straightforward — you pay a set rate per credit pack. Because pricing may be updated periodically to reflect new features or promotions, the most accurate and up-to-date pricing is always displayed directly inside the Billing section of your account. We recommend checking the in-platform pricing page before purchasing to ensure you see any current rates or promotional offers. 🎁 Are There Bulk Purchase Discounts? We understand that high-volume users — such as agencies or teams producing large amounts of content — may be interested in discounts for larger credit purchases, for example bundles of 500 credits or more. At this time, standard bulk discount pricing is not publicly listed, as discount availability can depend on your current plan, account history, and any active promotions. Here is what we recommend: - Check the Billing section first: Any available credit bundles or tiered pricing will be shown there automatically. - Ask our team directly: If you are planning a large purchase and want to know whether a discount applies, our support team can look into options for your specific account. ⚠️ Important Things to Know Before Purchasing - Additional AI Premium Credits do not expire at the end of your billing cycle — they roll over until used. - Credits purchased as add-ons are separate from the credits included in your monthly plan. - Purchases are non-refundable once credits have been consumed, so buy only what you need. - Credits are tied to your account and cannot be transferred to another user or workspace. 🛠️ Troubleshooting Common Issues - Payment declined: Double-check your billing details in the Billing section and ensure your card is authorised for international transactions if applicable. - Credits not appearing after purchase: Refresh the page and allow a few minutes for the system to update. If credits still do not appear after 10 minutes, contact support. - Cannot find the purchase option: Make sure you are logged in as the account owner or have admin-level billing permissions. Sub-users with restricted roles may not see billing options. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Buying Hyperdrive Credits for Data Aggregators

🔍 What Are Hyperdrive Credits? Hyperdrive Credits are the currency used inside Search Atlas to power data-intensive features, including data aggregators. If your data aggregator balance is running low, you can purchase additional credits directly from within the platform at any time. 📊 Which Credits Should I Buy for Data Aggregators? When topping up credits specifically for data aggregators, you need to purchase Hyperdrive Credits. These are the only credit type that applies to data aggregator usage. For example, if you need to add 120 credits to your data aggregator balance, you would purchase a Hyperdrive Credits package that covers that amount. - Data aggregators use Hyperdrive Credits exclusively. - Credits are applied to your account immediately after purchase. - You can buy credits in increments — purchase exactly what you need or stock up in advance. 🛠️ How to Purchase Hyperdrive Credits 1. Log in to your Search Atlas account. 2. Navigate to the Billing or Credits section in your account settings. You can usually find this by clicking your profile icon or account name in the top-right corner. 3. Locate the Hyperdrive Credits option and select the package or quantity you wish to purchase. 4. Review the credit amount and confirm the purchase using your saved payment method or by entering new payment details. 5. Once payment is confirmed, your Hyperdrive Credits will be added to your balance immediately and available for use with data aggregators. 💡 Tips for Managing Your Credits - Check your current Hyperdrive Credit balance regularly in the Billing or Credits section to avoid running out unexpectedly. - If you run data aggregator jobs frequently, consider purchasing a larger credit bundle to save time on repeat top-ups. - Check your Billing or Credits page for the current terms on how long purchased Hyperdrive Credits remain valid before buying in advance. ❓ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Upgrade Your Hyperdrive Credits on Annual Billing

🔍 What Are Hyperdrive Credits? Hyperdrive Credits are the monthly allocation used to power AI-driven SEO automation tasks inside Search Atlas. Depending on your plan, you receive a set number of credits each month. If your current allocation no longer meets your needs, you can upgrade to a higher tier — including on annual billing. 📊 Available Hyperdrive Credit Tiers Search Atlas offers multiple Hyperdrive Credit tiers to match different usage levels. Pricing for each tier varies based on your billing cycle (monthly vs. annual) and your current base plan. - Annual billing discounts apply to Hyperdrive Credit add-ons, just as they do to base plans. - The exact cost of upgrading depends on your active plan and the specific credit tier you are moving to. - Pricing is confirmed at the time of your upgrade request. ⚙️ How to Request a Hyperdrive Credits Upgrade Upgrading Hyperdrive Credits on an annual billing plan is handled by the Search Atlas support team. To get started, contact support with the following information ready: - Your current plan name and billing cycle (e.g., annual) - Your current Hyperdrive Credit allocation - The credit tier you would like to upgrade to A team member will confirm the pricing for your requested tier, including any annual billing adjustments, and process the upgrade for you. 💡 Annual Billing and Credit Add-Ons If you are on an annual billing plan, any Hyperdrive Credit upgrade you add will be billed according to your existing annual cycle. Here is what to keep in mind: - The upgrade cost may be calculated based on the remaining months in your current annual period. - At renewal, the higher credit tier will be included in your full annual rate going forward. - The support team will provide a clear pricing breakdown before any changes are confirmed — no surprises. ❓ Frequently Asked Questions - Can I upgrade my Hyperdrive Credits mid-cycle on an annual plan? Yes. Contact the support team and they will confirm the pricing and process the upgrade for you. - Will my new credits be available right away? The support team will confirm the activation timeline when processing your request. - How do I know what tier is right for me? The support team can review your current usage and recommend an appropriate tier. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Manage Plan Upgrades and Duplicate Charge Credits

🔍 Understanding What's Included in Each Plan Some Search Atlas features are available as standalone add-ons on lower-tier plans but are bundled into higher-tier plans. If you have been paying for these features separately and then upgrade to a plan that already includes them, you may be eligible for credits or refunds on those overlapping charges. Before requesting a credit, it helps to understand exactly what your current plan includes versus what the new plan covers. This ensures our team can identify any duplicate charges quickly and accurately. 📋 Before You Contact Support: What to Prepare Gathering the following information in advance will make the upgrade and credit review process much faster: - Your current plan name and monthly cost - A list of all active add-ons you are paying for - The billing dates and amounts for those add-ons — you can find these in your invoices within your account's billing settings - The date you want the upgrade to take effect 🚀 How to Request a Plan Upgrade To upgrade your plan and have duplicate or overlapping charges reviewed, please reach out to our support team directly. When you contact us, have your current plan details, active add-ons, and relevant billing dates ready so the team can process your upgrade and review any charges as efficiently as possible. Once the upgrade is complete, any add-ons that are now included in your new plan will be automatically removed from your bill going forward. However, past charges for those add-ons require a manual review by our team. 💡 How Credits and Refunds Work Search Atlas reviews duplicate or overlapping charges on a case-by-case basis. Here is what you can generally expect: - Future billing: Add-ons included in your new plan are removed automatically — no further action needed. - Current and past billing cycles: If you were charged for an add-on that should have been covered by your plan, our support team will review your account and advise on eligibility for credits or refunds. Our team will confirm the outcome of your credit review and any next steps once your account has been assessed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix Hyperdrive Credits Purchase Failing

🔍 Overview Hyperdrive Credits (HDC) power key features across Search Atlas, including the URL Indexer, Site Explorer, and Website Studio. If your HDC purchase is failing at checkout — whether you see a stuck spinner, a duplicate charge, or no confirmation — this article walks you through the most common causes and fixes. ⚠️ Common Symptoms - Checkout spinner keeps loading and never completes - Purchase appears to fail but credits are not added to your account - Credits are deducted twice without a corresponding balance increase - An error message states your account is inactive or deactivated - The top-up button appears greyed out or unresponsive 🛠️ Step-by-Step Troubleshooting 1. Refresh your browser and clear cache. Close the checkout modal, hard-refresh the page (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac), then attempt the purchase again. 2. Try a different browser or incognito mode. Browser extensions such as ad blockers or privacy tools can interfere with the payment flow. Open an incognito or private window and retry the checkout. 3. Check your current billing plan. Some issues specifically affect legacy billing accounts. Navigate to Avatar (top-right corner) → Billing and confirm your plan is active and in good standing before attempting a top-up. 4. Verify your HDC balance before retrying. If you experienced a stuck spinner, check your current HDC balance under Avatar (top-right corner) → Billing before purchasing again. Credits may have been applied even if the confirmation screen did not appear, and retrying could result in a duplicate charge. 5. Confirm your payment method is valid. Go to Avatar (top-right corner) → Billing (Plans & Top-ups tab, then click Add Payment Method) and ensure your card or payment details are up to date and not expired. 6. Wait a few minutes and try again. Temporary server-side delays can cause the checkout to time out. Wait 2–3 minutes, then attempt the purchase once more. 📊 Checking Your HDC Balance After a Failed Purchase Even when checkout appears to fail, credits are sometimes applied in the background. Before retrying, always check your balance to avoid being charged twice: - Go to Avatar (top-right corner) → Billing in the top-right menu. - Look for your current Hyperdrive Credits balance and any recent transaction history. - If the credits appear but your balance looks incorrect or the quota display seems off (for example, in Website Studio, Site Explorer, or URL Indexer), this may be a display inconsistency — your actual available credits may be correct on the back end. 💡 Known Issues and What to Expect - Legacy billing accounts: Customers on older billing plans have previously experienced a stuck spinner during HDC checkout. If this applies to you, our team can process the top-up manually. - Quota display inconsistencies: After a top-up, quota counters in Website Studio, Site Explorer, and URL Indexer may not refresh immediately. Try logging out and back in to force a sync. - Duplicate charges: If you believe you have been charged more than once for the same purchase, do not attempt another purchase. Contact our support team immediately so we can investigate and issue a correction if needed. - Account incorrectly shown as deactivated: In rare cases, an active account may receive a deactivation error during checkout. This is a known display error and does not reflect your actual account status. ✅ After a Successful Purchase Once your HDC purchase is confirmed, your new credits should be reflected immediately under Avatar (top-right corner) → Billing. If you do not see the updated balance within a few minutes, log out and log back in. Credits are applied account-wide and will be available across all HDC-powered features. 🙋 Still Need Help? If you have tried the steps above and your checkout is still failing, or if you suspect a duplicate charge, please reach out right away. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Troubleshooting Credit Purchase Issues in Search Atlas

Overview Credits in Search Atlas are used to run local citation campaigns and other platform features. If you clicked Purchase and nothing happened, this is often caused by a browser issue or a payment method problem. Because the specific steps to resolve a purchase failure can vary depending on your account and browser setup, the most reliable path is to reach out to our support team directly so an agent can identify and fix the issue for you. What to Have Ready Before Contacting Support To help our team resolve your issue as quickly as possible, please have the following information ready: - Your Search Atlas account email address - The exact error message or behavior you observed (e.g., button did not respond, page did not load, transaction declined) - The browser and operating system you were using when the issue occurred - The date and approximate time the issue occurred - Whether you attempted the purchase more than once Things You Can Try in the Meantime While these steps are not guaranteed to resolve every purchase issue, they address the most common browser-side causes: - Clear your browser cache and cookies and reload Search Atlas before retrying. - Try an Incognito or Private window, which disables most browser extensions by default. - Switch to a different browser (for example, Chrome, Firefox, or Edge) and attempt the purchase again. - Check your payment method to confirm the card is not expired and has sufficient funds. - Wait a few minutes and retry if you suspect a temporary issue on the payment processor side. If none of these steps resolve the issue, please contact our support team so an agent can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix OTTO AI Credit Purchase Issues

🔍 Check for Platform Downtime If the billing page gets stuck loading when purchasing OTTO AI credits, the issue is often a temporary platform or API delay. Our engineering team has resolved past incidents causing this exact behavior. Before trying other steps, wait a few minutes and refresh the page. Most delays are brief and self-resolve. 🔄 Refresh and Retry Purchase 1. Go to your billing settings in the platform. 2. Open the credits or top-up section. 3. Attempt the credit purchase again for your desired amount (e.g., 29,000 AI Generation credits). If the page loads normally and the checkout completes, the delay has cleared. 🧪 Verify Credit Availability After a successful purchase, confirm the credits appear in your account: 1. Go back to your billing settings. 2. Check your current credit balance for OTTO AI. 3. Ensure the new credits reflect immediately. ⚠️ If the Issue Persists If the billing page still fails to load after retrying, the problem may require engineering investigation. Do not attempt multiple rapid purchases. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Add Website Slots and Upgrade to Enterprise

Overview If you need to add more website slots to your account — or if you're hitting the limits of your current plan — this article explains how the process works and what to do if a billing display issue prevents you from completing the upgrade on your own. When the Billing UI Shows the Wrong Site Count In some cases, the billing interface may display an incorrect number of sites on your account. For example, it might show a higher number than you actually have, which can block you from selecting the right add-on quantity. If you encounter this: 1. Do not attempt to override the displayed number or purchase based on incorrect figures. 2. Note the discrepancy — record what the UI shows versus your actual site count. 3. Contact our support team. Our team can verify your true site count on the backend and complete the upgrade manually on your behalf. Adding Extra Website Slots to Your Current Plan Adding website slots is handled by our support team on the backend. If you need to increase your website quota, please reach out with the following information ready: - Your account email or username. - The number of additional website slots you need. - A note of what your billing page currently displays, if it appears incorrect. Our team will coordinate the quota change directly and confirm once it is reflected on your account. Upgrading to an Enterprise Plan If you manage a large number of websites, an Enterprise plan may offer better pricing and higher limits than purchasing individual add-ons. Enterprise upgrades are processed by our team and are not completable through the self-serve billing UI. To get started, have the following details ready: - Your account email or username. - The number of websites you need to support. - Any urgency or timeline requirements. Our team will review your request, confirm pricing and plan details with you, and apply the appropriate website quota to your account on the backend. You will receive confirmation once the upgrade is complete and can then verify your new quota in your account settings. Confirming Your Upgrade After any quota change or plan upgrade, log back in to your account and review your current site allocation to confirm the new limits are in place. If the numbers still look incorrect after our team has made changes, reach out so we can investigate further. Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Buy Hyperdrive Credits and Order Citations Fast

🔍 Overview You do not need to set up a full Search Atlas project to order citations for a business. With Hyperdrive credits, you can purchase citation packages and submit them directly through the Local Citations section. This guide walks you through each step. 💡 What Are Hyperdrive Credits? Hyperdrive credits are the in-platform currency used to order local citation campaigns. Each citation order consumes a set number of credits depending on the package size you choose. Credits are purchased separately from your main subscription and can be used at any time. 🛠️ How to Purchase Hyperdrive Credits 1. Log in to your Search Atlas account. 2. Navigate to Local in the left sidebar. 3. Click Local Citations. 4. On the Local Citations page, look for the Buy Hyperdrive Credits button and click it. 5. Select the credit package that fits your needs and complete the checkout process. 6. Once payment is confirmed, your credits will be added to your account immediately and displayed in your credits balance. 📊 How to Order Citations Without a Project After purchasing credits, you can place a citation order for any business directly — no project setup required. Follow these steps: 1. Go to Local in the left sidebar, then click Local Citations. 2. Click the Select all and save 20% on your submission button. 3. Enter the business details manually, including the business name, address, phone number, and website URL. Make sure all information is accurate, as it will be submitted to citation directories exactly as entered. 4. Select the citation package you want to order. 5. Review your order summary to confirm the credit cost and business information are correct. 6. Click Confirm & Continue to submit. Your Hyperdrive credits will be deducted automatically. Once submitted, your citation campaign will begin processing. You can return to the Local Citations page at any time to check the status of your order. ⚙️ Tips for Accurate Citation Orders - Use consistent NAP data — the business name, address, and phone number should match exactly what appears on the business's Google Business Profile to avoid listing inconsistencies. - Double-check the website URL before submitting, as errors cannot be corrected once the order is placed. - Check your credit balance before starting an order to make sure you have enough credits for the selected package. ❓ Frequently Asked Questions Can I order citations for multiple businesses without projects? Yes. You can place separate citation orders for as many businesses as you need, each time entering the relevant business details manually. No project is required for any of them. Do Hyperdrive credits expire? Credits included in your monthly plan reset each billing cycle and do not roll over. Credits purchased as a top-up do roll over and remain available in your account until used. Can I link a citation order to a project later? Citation orders placed without a project are standalone. If you later create a project for that business, previous standalone orders will not be retroactively linked. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Purchase Hyperdrive Credits for Data Aggregators

🔍 What Are Hyperdrive Credits? Hyperdrive Credits are the credit type used for data aggregators inside Search Atlas. If you receive a low-quota or out-of-credits warning related to data aggregator usage, Hyperdrive Credits are what you need to top up. 🛒 How to Purchase Hyperdrive Credits To purchase Hyperdrive Credits for your data aggregator quota, navigate to the Billing section of your Search Atlas account. From there, look for the option to add or purchase credits and select Hyperdrive Credits as the credit type. Follow the on-screen prompts to choose the quantity you need and complete the checkout using your preferred payment method. Once payment is confirmed, your credits will be applied to your account. ✅ How to Confirm Your Credits Were Applied After completing your purchase, return to the Billing section of your account and verify that your Hyperdrive Credit balance has increased. You can also navigate to a data aggregator tool in Search Atlas to confirm that your available quota reflects the updated credit balance. ⚠️ Having Trouble Locating the Credit Purchase Option? If you are unable to find the Hyperdrive Credits purchase option in your Billing section, or if the checkout process is not working as expected, our support team can locate the correct purchase path for your specific account and plan. When reaching out, please have the following ready: - Your account email address and project or workspace name - The exact warning or error message you are seeing related to data aggregator quota - A screenshot of your current Billing page if the credits option is not visible If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Buy OTTO AI Credits Without Upgrading Your Plan

🔍 What Are OTTO AI Suggestion Credits? OTTO AI suggestions are the recommendations Search Atlas generates to help you optimize your pages — including content changes, technical fixes, and on-page improvements. Every Search Atlas plan includes a set number of these suggestions per billing cycle. Once you reach your limit, you can purchase additional credits as a standalone add-on without upgrading your entire plan. 📊 How to Check Your Current Credit Balance 1. Log in to your Search Atlas account. 2. Click your Avatar (top-right) → Billing → Plans & Top-ups (Top Up / Add-on). 3. Your remaining OTTO AI suggestion credits are displayed at the top of the dashboard. 🛒 How to Purchase an OTTO AI Credit Add-On 1. Click your Avatar (top-right) → Billing → Plans & Top-ups (Top Up / Add-on). 2. When your credit balance is low or exhausted, you will see a prompt to purchase additional credits. 3. Click the Get More Suggestions (or similar) button shown in the prompt. 4. Select the credit bundle that fits your needs from the available options. 5. Review the one-time charge and confirm your purchase using your saved payment method. 6. Your new credits are added to your account immediately after payment is processed. Important: One-time top-ups are a one-time purchase, while some add-ons and recurring top-ups are billed as recurring subscriptions that renew each billing cycle until cancelled. Buying an add-on does not change your existing plan, billing date, or monthly rate. 💡 Key Things to Know Before You Buy - No plan change required. You stay on your current plan — the add-on simply increases your available suggestion quota. - Credits are available immediately. As soon as your payment is confirmed, the credits are applied to your account and ready to use. - Credits do not roll over. Unused add-on credits from a billing cycle may expire — check the purchase screen for the exact validity period of your bundle. - Multiple bundles available. You can purchase more than one bundle if you need a larger volume of suggestions. - Billing depends on the add-on. One-time top-ups are charged once, while some add-ons and recurring top-ups are billed as recurring subscriptions that renew each billing cycle until cancelled (and are cancelled at period end when the main plan is cancelled). ⚙️ When Should You Consider a Plan Upgrade Instead? If you find yourself regularly purchasing credit add-ons every month, upgrading to a higher plan may be more cost-effective. A plan upgrade typically includes a larger base credit allowance along with additional platform features. You can compare plans at any time from your account billing settings. 🛠️ Troubleshooting Common Issues - No add-on prompt visible: Ensure you are on the Plans & Top-ups page (Avatar (top-right) → Billing → Plans & Top-ups). The purchase option appears contextually when credits are low or depleted. - Payment not going through: Verify that your saved payment method is up to date in your billing settings. - Credits not appearing after purchase: Refresh the page. If the balance does not update within a few minutes, contact support using the chat widget. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Plan Upgrade and Free Trial Credit Refresh Behavior

Overview When you upgrade from a free trial to a paid plan, your credit balance and refresh schedule may not update instantly. This article explains how credit refresh works after a plan upgrade, what happens at the end of your trial period, and how to confirm your new credit limits are active. How Free Trial Credits Work During your free trial, Search Atlas provides a limited set of credits to explore the platform. These trial credits are tied to your trial period and are not the same as the credits included in a paid plan. Trial credits do not carry over once your trial ends or once you upgrade to a paid subscription. What Happens When You Upgrade Your Plan When you upgrade to a paid plan, here is what to expect: 1. Your new credit allowance is tied to your billing cycle, not the upgrade moment. Credits associated with your paid plan are allocated at the start of your first paid billing cycle, not immediately upon selecting a new plan during an active trial. 2. Your trial credits remain active until the trial end date. You will continue to see your trial credit balance until the trial period officially closes. 3. At the end of your trial, your paid plan credits are applied. Once the trial concludes and your first payment is processed, your credit balance will refresh to reflect the full allowance included in your paid plan. 4. Credits reset on your monthly billing date going forward. After the initial refresh, credits will renew automatically on the same date each month. When Will My Credits Actually Refresh? The most common reason credits appear unchanged after upgrading is that the trial period has not yet ended. The platform does not apply paid plan credits mid-trial. Here is a quick summary of timing: - During the trial: Trial credit balance remains visible and active. - On your trial end date: The trial period closes and payment for your selected plan is processed. - After successful payment: Your credit balance updates to the full amount included in your paid plan. - Each month after: Credits reset automatically on your billing renewal date. What to Do If Your Credits Have Not Refreshed If your trial end date has already passed and your credits have not refreshed, try the following steps: 1. Log in to your Search Atlas account and navigate to your billing or subscription settings to confirm your paid plan is active and your payment was processed successfully. 2. Check that the payment method on file is valid and that no payment errors are shown on your account. 3. If your plan shows as active and payment has been confirmed but your credits still have not updated, note your account username, the date your trial ended, and any relevant details to share with our support team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛒 Buying Credits and Local Citations in Search Atlas

🔍 Overview Credits in Search Atlas power a range of actions across the platform, including building local citations. This article explains how to purchase credits and local citations, and what steps to take if you run into issues during checkout. 🗺️ What Are Local Citations? Local citations are online mentions of your business name, address, and phone number (NAP) across directories, review sites, and other platforms. Building consistent citations helps improve your local search visibility. In Search Atlas, you can manage and build citations from the Local Citations section. To navigate there: Left sidebar → Local → Local Citations. 💳 How to Purchase Credits 1. Log in to your Search Atlas account. 2. Navigate to Billing → Plans & Top-ups and click the Top Up button. 3. Select the number of credits you want to purchase. 4. Confirm your payment details and click Top Up. Once the transaction is complete, your credits will be added to your account immediately and will be available to use across supported features, including local citation building. 🛠️ What to Do If the Purchase Button Does Nothing If you click Top Up and nothing happens, this is usually caused by one of the following. Work through these steps before contacting support: - Browser issues: Try a different browser (Google Chrome is recommended) or open an incognito/private window to rule out extension or cache conflicts. - Pop-up or ad blockers: Disable any browser extensions that block pop-ups or scripts, as these can prevent the payment window from loading. - Cached data: Clear your browser cache and cookies, then reload the page and try again. - Slow connection: A poor internet connection can prevent the payment gateway from responding. Check your connection and retry. - Try a different device: If the issue persists, attempt the purchase on a different computer or mobile device. 📊 How to Use Credits for Local Citations 1. Go to Left sidebar → Local → Local Citations. 2. Select the business profile you want to build citations for. 3. Choose the citation packages or individual directories you want to submit to. 4. Confirm the credit cost shown on screen and complete the submission. Your available credit balance is displayed before you confirm, so you can always verify you have enough credits before proceeding. 💡 Tips to Avoid Purchase Issues - Always use an up-to-date browser version for the smoothest checkout experience. - Make sure your payment method on file is current and has sufficient funds. - Do not refresh the page while a purchase is processing, as this may interrupt the transaction. 🆘 Still Need Help? If you have tried all the steps above and the purchase button is still unresponsive, or if credits have not been added to your account after a completed payment, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.