🔍 Overview
The Search Atlas PRO plan includes a set number of user seats by default. Some PRO plan accounts — including active subscriptions and PRO trials — have reported seeing fewer user seats than expected. This article explains what is happening and what to have ready when reaching out to our team for a correction.
⚠️ What Caused the Mismatch
A mismatch in the seat quota assigned to certain PRO plan accounts has been reported, resulting in fewer user seats appearing than the plan entitles. This is a backend account configuration issue that our support team can review and correct directly on your account.
🛠️ What to Do If Your Seat Count Looks Wrong
Because this issue requires a backend correction, there are no self-serve steps that will resolve it. Please contact our support team so they can review and fix your account's seat allocation. When escalating, have the following ready:
- Your account email address
- The current seat count as displayed on your account
- Whether your account is on a paid PRO subscription or a PRO trial
- The date you first noticed the discrepancy
❓ Frequently Asked Questions
- Does this affect PRO trials as well as paid subscriptions? Yes, the seat quota mismatch has been reported on both active PRO subscriptions and PRO plan trials. Contact our support team so they can review your specific account.
- What information should I have ready when I contact support? Please provide your account email, the seat count currently displayed on your account, whether you are on a paid plan or trial, and the date you first noticed the issue.
- How long does the correction take? Once our team has reviewed your account, the seat quota correction is applied directly on the backend. Our team will confirm once the update has been made.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.