🔍 Why Does My Bill Show $118/mo Instead of $99/mo?
If your invoice shows a higher amount than your base plan price, the difference is almost always caused by add-on GBP (Google Business Profile) slots purchased separately from your subscription.
Here is how the math typically works:
- Base plan: $99/mo
- Additional GBP slot add-on: billed at your plan's listed per-slot add-on rate (check your Subscription page for the exact amount)
- Total billed: base plan plus one add-on line item per extra slot
Add-on slots are billed on top of your base subscription and renew automatically each billing cycle. Always check your invoice line items to confirm which add-ons are active on your account.
📊 Why Does My GBP Quota Show 0 of 0?
A quota displaying 0 of 0 usually means one of the following:
- Your GBP slots have not yet been assigned or activated inside the platform.
- The add-on purchase did not complete successfully, leaving the slots in a pending state.
- There is a sync delay between billing and your account dashboard — this typically resolves within a few minutes.
To check your current GBP slot allocation, go to Avatar (top-right) → Billing → Plans & Top-ups (Add-on section) and review the add-ons listed under your active plan. If slots are shown as purchased but your quota still reads 0 of 0 after 10 minutes, a manual sync may be needed.
🛠️ How to Verify Your Active Add-Ons
- Log in to your Search Atlas account.
- Click your profile icon in the top-right corner and select Settings.
- Navigate to the Subscription or Billing tab.
- Review the list of active add-ons and their associated monthly costs.
- Cross-reference this list with your most recent invoice to confirm every line item matches an add-on you intended to purchase.
💡 How to Request a Refund for a GBP Slot Purchase
Search Atlas reviews refund requests on a case-by-case basis. To give your request the best chance of a quick resolution, please have the following information ready before reaching out:
- The date of the charge you are disputing.
- The exact amount billed.
- A brief explanation of why the purchase was unintended or unused.
- Your account email address and subscription plan name.
Our support team will review your request, verify the purchase history, and confirm eligibility before processing any refund. Refunds are generally applied back to your original payment method once approved; exact timing depends on your bank or card issuer, and there is no fixed refund window guaranteed.
✅ Tips to Avoid Unexpected GBP Charges
- Review your active add-ons every billing cycle under Avatar (top-right) → Billing → Plans & Top-ups (Add-on section).
- Remove any GBP slot add-ons you no longer need before your next renewal date to stop future charges.
- Enable billing notifications in your account settings so you receive an email before each renewal.
- If you are unsure whether you need additional GBP slots, start with your base plan allocation before purchasing extras.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.