🔍 Overview

If you attended or purchased access to a Search Atlas Summit offer, your package may include bonus credits redeemable through a promo code. This article explains how to find the correct code and what to have ready when our support team applies it to your account on the backend.

📬 Where to Find Your Summit Promo Code

Your Summit promo code is not displayed inside the platform — it is delivered to you externally. Check the following places:

• Your confirmation email: Look for an email from Search Atlas sent at the time of your Summit purchase. The promo code is included in the body of that email. Check the inbox of the email address you used to register for the Summit event.
• Your Summit purchase receipt: Any order confirmation or receipt document related to your Summit package will list the code.
• Your spam or promotions folder: If you cannot find the email in your inbox, check these folders before reaching out for support.
• Your sales or onboarding contact: If your account was set up by the Search Atlas sales team, your assigned code may have been shared directly in your onboarding communications.

If you have checked all of the above and still cannot locate your code, contact our support team using the instructions at the bottom of this article.

✅ How Summit Promo Codes Are Applied

Applying a Summit bonus credits promo code is handled by our support team as a backend action. You do not need to navigate to a specific platform page to redeem the code yourself — instead, gather the following information before contacting us so we can process your redemption quickly:

• Your Summit promo code — copied exactly as it appears in your confirmation email, including correct casing. Do not attempt to retype the code manually — copy and paste it directly to avoid errors.
• The email address associated with your Search Atlas account.
• Your Summit purchase confirmation — a screenshot or forwarded email is helpful if there is any question about eligibility. Include the Summit package or purchase the code is associated with, if known.

Once you reach out, our team will verify your code and apply the bonus credits to your account directly, and confirm when the process is complete.

⚠️ Common Issues and What to Have Ready

• Cannot locate your promo code: Search your inbox and spam/promotions folders for an email from Search Atlas sent around the time of your Summit purchase. If you still cannot find it, let our team know and provide your purchase confirmation details — our team can also look it up using your account details.
• Code appears invalid or is not being accepted: Make sure you copy and paste the full code with no extra spaces rather than retyping it manually, then share it exactly with our support team so we can verify its status on the backend.
• Already on an annual plan and concerned about eligibility: Some Summit special offers may have restrictions depending on your current subscription. Our support team can check your account and confirm whether the offer applies.
• Credits not reflected after being told they were applied: Allow a few minutes for your account balance to refresh, then check your billing history. If credits are still missing, contact support with your account details.
• Already contacted support but haven't heard back: Please include your account email and promo code in your follow-up message so our team can locate your request quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.