Credits: General Explanations

📊 Google Ads Campaign Quota Explained

📌 How the campaign quota works Your base plan includes up to 10 Google Ads campaigns per billing cycle. This limit applies to campaigns, not businesses. Reaching 10 campaigns does not mean you must purchase a separate add-on for each new campaign. 🔄 When the quota resets The 10-campaign allowance resets at the start of each new billing cycle. Unused campaign capacity does not roll over. After the reset, you can create campaigns again within your base-plan allowance. ♾️ Unlimited Google Ads add-on The Unlimited Google Ads add-on costs $199. It removes the 10-campaign limit and allows you to create additional Google Ads campaigns without purchasing individual campaign add-ons. The add-on is for unlimited Google Ads campaign creation. It is not priced at $199 per campaign or $199 per business, and it does not represent a separate charge for every additional business. ✅ Base-plan compatibility The Unlimited Google Ads add-on works alongside an eligible Search Atlas base plan. It expands your Google Ads campaign capacity but does not replace the underlying base-plan subscription or change the number of businesses included in that plan. 🚀 Find Google Ads campaign tools 1. Open the Search Atlas platform. 2. In the left sidebar, select Ads, then Launchpad. 3. Select Google Ads Campaign Hub to create and manage campaigns. 4. Review your available campaign capacity or add-on options in the campaign hub. 💬 Need help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding Credit Use and Onboarding

🔍 Why did my credits decrease? Search Atlas credits are used when the platform runs actions on your behalf. Some guided onboarding steps may start credit-consuming work, such as analysis, recommendations, content generation, or other account setup tasks. The credit requirement can vary based on your website size, selected settings, and the amount of data being processed. A large action may use many credits, and the exact total may not always be obvious before the action begins. 📊 What can cause unexpected consumption? - Guided onboarding: Setup workflows can run multiple tasks in sequence. - Large website scans: More pages, keywords, or competitors require more processing. - Retries: A failed or interrupted task may be attempted again. - Pending reservations: Credits can be temporarily reserved while a task is running. - Plan changes: Your available balance may update after a plan or checkout change is processed. 🧭 How to review credit usage 1. Open the credit or billing area in the Search Atlas platform. 2. Review recent usage, running tasks, and any pending reservations. 3. Match the usage time with actions completed during onboarding or elsewhere in the platform. 4. Check whether a task was retried, duplicated, or started with a larger scope than expected. If usage is still unclear, note the approximate time, amount consumed, workspace, and action you selected before contacting support. 📅 Booking your onboarding call Use the onboarding booking option in the platform to select an available time. After booking, confirm that the appointment appears in your onboarding area or confirmation screen. - Refresh the page only after the booking result has loaded. - Do not click the booking button repeatedly. - Check for an existing appointment before selecting another time. Booking a one-on-one onboarding call is separate from credit-consuming platform actions. However, guided onboarding activities completed before or after the call may use credits. 🛡️ How to avoid unexpected usage - Review the scope of an onboarding task before starting it. - Begin with a smaller website, keyword set, or test project when available. - Wait for a task to finish before starting it again. - Monitor your credit balance while large tasks are running. - Ask for clarification before starting an action if its credit cost is unclear. 💬 Need help reviewing usage? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📘 Understanding the Different Types of Quotas in Search Atlas

A Clear Guide to How Credits Work Across AI Content, Hyperdrive, and OTTO SEO If you've ever wondered why your credits ran out, what Hyperdrive actually consumes, or how many OTTO sites your plan supports, you're not alone. Search Atlas uses a structured credit and quota system to power advanced SEO and content automation at scale. This guide breaks down each type of credit, how they work, and how to track or expand them. 🧭 1. What's the Difference Between a "Quota" and a "Credit"? In Search Atlas: - A quota is your overall monthly limit for a resource (e.g., "500 AI Gen Points per site/month"). - A credit is the unit used to act (e.g., generating one AI-written article in Content Genius consumes a set number of AI Gen Points from your monthly quota). - Search Atlas uses several distinct quota types, each tied to different platform functions: - AI Gen Points – for content generation - Hyperdrive Credits – for off-page automation - OTTO Activations – the number of live domains you can actively optimize with OTTO SEO at any given time - OTTO Projects – the project slots/containers in your account; each project consumes one slot and bundles its own AI Gen Points and Hyperdrive Credits - Custom Queries – a separately allocated quota used by AI Agent features - Site Auditor Projects – a distinct project quota for the Site Auditor; not interchangeable with OTTO Projects or OTTO Activations - LPS Credits – for Landing Page Service usage - Instant Indexing credits – for instant indexing submissions - Universal Credits – a model-aware, cross-feature credit system available on applicable plans Each tool on the platform draws from its corresponding quota type — these are not interchangeable. ✅ All quotas reset monthly, and their limits vary by plan tier. OTTO Projects vs. OTTO Activations: An OTTO Project is the container/slot in your account, while an OTTO Activation is the act of turning OTTO SEO on for a live domain inside one of those project slots. For example, if your plan includes 5 OTTO Projects but 2 OTTO Activations, you can have 5 project containers in your account but only 2 domains running OTTO SEO simultaneously. Each OTTO Project equals one quota slot. Deleted projects release the slot immediately, while de-frozen projects release the slot after 14 days. Each project includes 7.5 Hyperdrive credits and 500 AI Generation Points bundled in. 🧠 2. AI Gen Points Each OTTO Add-On you purchase includes: - 500 AI Gen Points per month – used for content generation in Content Genius and OTTO on-page automations - 7.5 Hyperdrive Credits – used for off-page automation like link building You can purchase an additional 500-point AI Gen blocks for $19. 📊 Where to track usage: Go to Avatar → Billing → Plans & Top-ups (Billing), then review the Total Quota figures and Quota model details. AI Generation Points are consumed at the suggestion stage, not deployment. They are used across OTTO SEO fixes, GBP posts, and AI image generation. Custom Queries (AI Agent) If you use AI Agent features, Custom Queries are tracked as their own separately allocated quota dimension — they are not drawn from your AI Gen Points balance. Your Custom Queries allowance is visible alongside your other quotas via Avatar → Billing → Plans & Top-ups (Billing) (see Quota model details and Total Quota figures), so you can monitor consumption at a glance. Like other quotas, Custom Queries reset monthly based on your billing cycle. 🚀 3. Hyperdrive Credits Hyperdrive Credits power off-page SEO automations, such as: - Cloud Stacks (13 backlinks across trusted cloud platforms) - Press Releases - Citations Usage examples: - Cloud Stack = 15 credits - Hyperdrive add-on = $1 for one credit - Each OTTO site includes 7.5 credits/month Credits can be expanded anytime via Avatar → Billing → Plans & Top-ups (Top Up / Add-on buttons). Hyperdrive Credits can be used for a wide range of automated SEO deliverables, such as citations, press releases, or cloud stacks. Deliverables are guaranteed for 3–12 months, ensuring stable visibility and link equity over time. 🌐 4. OTTO SEO: Activations OTTO Activations determine how many live domains you can actively optimize with OTTO SEO at any given time. - Starter: 1 site - Growth: 2 sites - Pro: 4 sites - Agency: 10 sites 🔁 When OTTO is deactivated on one site, that activation becomes available and can be applied to a different site. This allows flexible usage across your domains within your activation limit. Each OTTO activation includes: - 500 AI Gen Points - 7.5 Hyperdrive Credits You can manage your active sites and monitor usage from Avatar → Billing → Plans & Top-ups (Billing) in your account. Important notes❗ - Deactivating or freezing a site frees the activation slot (after 14 days if using Deep Freeze), but does not refund any AI or Hyperdrive credits already used on that site. - To preserve your work without consuming additional credits, you can export the changes created by OTTO before making further edits. Freeze states: Standard Freeze vs. Deep Freeze - Standard Freeze – the project is paused but the activation slot is still held by that site. Use this when you want to temporarily pause work without losing the slot. - Deep Freeze – the project is dormant and the activation slot is released after 14 days, freeing it to be reassigned to another site. You can identify which state a project is in from the status label shown next to it on the OTTO SEO → All Sites (SEO Automation) dashboard. 🔁 5. When Do Quotas Reset? All credits reset monthly, based on your billing cycle. - Starter: tracked per account - Growth & Pro: tracked per seat - Credits do not carry over if unused Check your reset date by clicking the Avatar (top-right) → Billing. Credits reset monthly according to your billing cycle. - Starter plans: credits tracked per account - Growth & Pro plans: credits tracked per seat - Unused credits do not carry over You can check your reset date by clicking the Avatar (top-right) → Billing. When your subscription payment is processed, quotas reset automatically for the new billing cycle. You don't need to do anything. To verify your reset: 1. Go to Avatar → Billing → Plans & Top-ups (Billing) 2. Check that your AI Gen Points, Hyperdrive Credits, and OTTO Activations have refreshed. If quotas haven't updated, first confirm your payment has cleared in the Billing section. Logging out and back in can also resolve temporary display delays. If the issue persists, contact Support to have your quotas restored. 📊 6. Plan Comparison Starter ($99/month) – 1 OTTO SEO Project – 10 OTTO Google Ads Campaigns – 3 GBP Galactic Projects – 5 GSC Site Projects – 1 User Seat Growth ($199/month) – 2 OTTO SEO Projects – 10 OTTO Google Ads Campaigns (OTTO Google Ads add-on available for $199/month to raise limits) – OTTO Meta Ads (Coming soon)

💳 Understanding Universal Credits: How the Unified Quota System Works

Universal Credits give you one centralized quota pool that covers every enrolled Search Atlas product on your account. Instead of tracking separate usage limits for each tool, you monitor a single balance that updates in real time as you work across the platform. 📋 What Are Universal Credits? A Universal Credit is the standard unit of usage in Search Atlas. Every action that consumes platform resources — running audits, pulling keyword data, checking rankings — draws from a single shared pool rather than from individual per-product counters, provided the resource has been enrolled in the Universal Credits system. Before Universal Credits, each Search Atlas product (such as the Rank Tracker or Site Auditor) maintained its own independent quota counter. This meant checking multiple surfaces to understand your overall usage, with no clear picture of how consumption across tools related to your total available quota. Universal Credits consolidates quota tracking into one shared pool, progressively replacing per-product counters as each tool is migrated. Note: Universal Credits is currently available to new sign-ups only. Existing accounts continue on standard per-product quotas for now — see the Troubleshooting section below. 📊 Monthly Universal Credits by Plan Every account receives a monthly Universal Credit grant based on its base plan. These credits refill on your billing cycle reset date; unused monthly credits do not carry over to the next cycle. | | | | --- | --- | | Plan | Monthly UC grant | | Starter | 50,000 UC | | Growth | 120,000 UC | | Pro | 400,000 UC | | Agency | 1,000,000 UC | 🔄 How Universal Credits Replace the Legacy Quota System Here's how the two systems compare: - Legacy system: Each product tracked usage in its own separate counter. Exhausting one tool's quota had no visible relationship to limits in other tools. - Universal Credits: Enrolled products draw from one shared balance. The same credit count appears consistently wherever quota information is displayed for those tools. Products not yet migrated continue to use their existing per-product quotas as a fallback. For migrated tools, you no longer need to check multiple indicators in different parts of Search Atlas — one balance shows exactly what you have available across every enrolled tool. Credit accounting improvements are actively rolling out as more services join the unified system. 👁️ How to View Your Universal Credits Balance Your Universal Credits balance is accessible from your account settings and updates automatically after each action. 1. Log in to your Search Atlas account. 2. Click your Avatar and go to Billing → Plans & Top-ups. 3. Locate the Your Plan and Credits section (on the Plans & Top-ups page) to see your remaining balance and usage for the current billing period. Your remaining credits and period usage are visible from this view at any time. A quota overview is also being added to the OTTO All Sites dashboard, which will surface your balance directly alongside your sites once that release ships. ⚡ How Credits Are Consumed Across Search Atlas Products Credits are deducted at the moment an action is triggered — not when results are delivered. Any feature that uses platform resources (crawling pages, generating reports, requesting keyword metrics) draws from your Universal Credits balance, as long as that feature has been enrolled in the unified system. Key things to understand about consumption: - Shared pool, shared team: All users on your account draw from the same balance. Team activity collectively counts toward your quota. - Action scope matters: Larger or more resource-intensive requests consume more credits than smaller ones. A broad site crawl, for example, uses more credits than a single-URL check. - Exchange rates vary by feature: Different actions consume different amounts of credits. See the full rate table below for the current cost of each feature. - Balance renews on your billing cycle: Your credits reset according to your plan's renewal date, not on a per-product schedule. Review period usage in your account settings to identify which activities consume the most credits. 💱 Universal Credit Exchange Rates by Feature Each action has a published exchange rate — the number of credits it costs. The rates below are the active production rates as of July 21, 2026: | | | | | | --- | --- | --- | --- | | Product area | Feature | Rate | Billing unit | | OTTO SEO | OTTO AI Suggestions | 30 UC | Per suggestion | | AI Visibility | AI Visibility Credits | 60 UC | Per analysis unit | | Authority Building | Emails Sent | 1 UC | Per email | | Authority Building | Outreach Campaigns | 100 UC | Per campaign | | Authority Building | Quest Calculations | 500 UC | Per calculation | | Backlinks | Backlink Researches | 50 UC | Per research | | Backlinks | Bulk Analysis URLs | 15 UC | Per URL | | Content | AI Generation | 75 UC | Per generation unit | | Content | AI Premium | 700 UC | Per generation unit | | Content | Content Plans | 400 UC | Per plan | | Content | Focus Terms | 75 UC | Per focus term | | Content | On-page Audits | 200 UC | Per audit | | Content | Scholar Calculations | 1,000 UC | Per calculation | | Keyword | Keyword Lookups | 10 UC | Per lookup | | Keyword | SEO Visibility Points | 5 UC | Per point | | Keyword | Tracked Keywords | 5 UC | Per keyword refresh unit | | Local | Automated Postings | 30 UC | Per posting | | Local | GBP Audits | 500 UC | Per audit | | Local | Local SERP Heatmaps | 5 UC | Per pin refresh | | Site Audit | Site Auditor Pages | 2 UC | Per crawled page | | Site Explorer | Competitor Gap Analyses | 50 UC | Per analysis | | Site Explorer | Site Detail Requests | 100 UC | Per request | | Site Explorer | Site Explorer Crawls | 20 UC | Per crawl | | Website Studio | Website Studio Credits | 1 UC | Per studio credit | You can also view the full, always-current rate list for your account any time on the Billing page, under Universal Credit Usage. ⚠️ What to Do When Your Credits Are Exhausted When your Universal Credits balance reaches zero, any action that requires credits will not be processed until your balance is replenished. Requests are never partially completed — if an action cannot run within your available balance, it will not start. To keep work running without interruption: - Monitor your balance regularly, especially during high-activity periods or before large batch operations. - Coordinate team usage if your account is shared, to avoid unexpected depletion mid-cycle. - Review your plan options if you consistently exhaust credits before your renewal date — upgrading your plan increases the total credits available each cycle. - Purchase a top-up if you need additional credits before your normal renewal date. Top-ups are typically reflected in your balance within a few minutes of purchase. Contact Search Atlas support if you need to discuss adding credits outside your normal renewal schedule. 🛠️ Why Am I Still Seeing Per-Product Quota Indicators? If your account was created before Universal Credits launched, this is expected — Universal Credits is currently only available to new sign-ups. Existing accounts are not being migrated automatically right now, and there is no self-serve switch available at this time. There is no ETA yet for when existing accounts will be eligible. If you have questions about your specific account, reach out via the live chat widget inside the platform. If your balance does not update after a credit purchase: try refreshing the page first. If the new balance still does not appear within a few minutes, contact support with your order confirmation so the team can verify the credit was applied correctly to your account. 🎯 You now know what Universal Credits are, how the unified balance progressively replaces legacy per-product quotas as tools are migrated, and what to do if your credits run low, a top-up doesn't appear, or the new interface hasn't reached your account yet. To understand what's included in your specific plan, see the Search Atlas Plans and Limits article next.

💳 How to Purchase Data Aggregator Credits During a Free Trial

💡 Overview Many customers on a free trial want to run Data Aggregator and Network Submissions for Local Citations, but these features are powered by credits rather than being included in the trial. The good news is that you can purchase credits at any time — even while your account is still in the free trial period — without needing to upgrade your plan first. ❓ Why Credits Are Required Data Aggregator and Network Submissions distribute your business information across a network of citation partners. Each aggregator submission consumes credits, so these actions are billed separately from your subscription. This is why you may see a prompt to purchase credits even though you are inside a free trial. - The current price is 40 credits per aggregator for Local Citation submissions. - Credits are consumed only when you confirm and pay for a submission. - Purchasing credits does not end or shorten your free trial. 🛒 How to Purchase Credits on a Free Trial Follow these steps to buy credits and run your Data Aggregator or Network Submissions: 1. Go to Local → Local Citations (Data Aggregator & Network Submissions) where you want to run your Data Aggregator submission. 2. Select the aggregators or network submissions you would like to purchase. 3. Review the total credit cost displayed on screen — remember each aggregator is priced at 40 credits. 4. Click the Confirm & Continue button to proceed. 5. Complete the checkout by entering your payment details if prompted. 6. Once payment is processed, the credits are added to your balance and your submission is queued. Because credits are a one-time purchase separate from your plan, you can complete this flow without upgrading from your free trial. ✅ Confirming Your Credits Were Applied After a successful purchase, your available credit balance should update to reflect the new total. If you have recently topped up and the balance or quota banner still shows an old value, try the following: - Refresh the page to force the balance to reload. - Log out and log back in if the quota banner still appears stale. - Verify that your Confirm & Continue action returned a successful confirmation message. ⚠️ Troubleshooting Common Issues If you run into trouble during checkout, check the items below before reaching out: - Confirm & Continue does nothing: Ensure your browser is not blocking the payment popup, then try again. Disabling ad blockers can help. - Credit price looks different: The verified per-aggregator price is 40 credits. If you see an outdated figure, refresh the page to load the latest pricing. - Balance not updating: A stale quota banner usually resolves after a page refresh or re-login. - Payment declined: Confirm your card details are valid and have sufficient funds, then retry the purchase. 📌 Things to Keep in Mind - Purchasing credits is optional and only needed when you want to run Data Aggregator or Network Submissions. - Buying credits will not automatically convert your free trial into a paid subscription. - Unused credits remain on your account balance for future submissions. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✍️ Bulk AI Writer Quotas and Credit Limits Explained

🗂️ What Is the Bulk AI Writer? The Bulk AI Writer lets you generate multiple blog articles at once — saving time when you need to produce content at scale. However, the number of articles you can create in a single bulk run depends on your available AI Premium Quotas and any additional credits you have purchased. 📊 How Quotas Are Consumed Each article you generate in a bulk run consumes one AI Premium Quota. This means: - Generating 10 articles at once uses 10 quotas. - Generating 50 articles at once uses 50 quotas. Before starting a bulk run, the system checks whether you have enough quotas to cover every article in that batch. If your available quota balance is lower than the number of articles you have queued, the system will block the run from starting. ⚠️ Why Your Bulk Run May Be Blocked A common scenario: you have 90 AI Premium Quotas and you have also purchased additional credits, yet the system still prevents you from running a bulk job of 4–50 blogs. This usually happens for one of the following reasons: - Purchased credits are a separate balance. Additional credits you buy may be stored in a different credit pool from your plan's AI Premium Quotas. The bulk writer draws from a specific quota type, so having extra credits in another pool does not automatically top up your available quota. - Quotas are already reserved or partially used. If other projects, scheduled runs, or team members have consumed or reserved part of your 90 quotas, your effective available balance may be lower than expected. - Batch size exceeds the current quota ceiling. Some plan tiers cap the maximum number of articles allowed in a single bulk run, independent of your quota balance. Check your plan's bulk limit before queuing a large batch. 🔢 How Many Quotas Do You Need? The calculation is straightforward: 1. Count the number of articles in your bulk upload. 2. Make sure your available AI Premium Quota balance is equal to or greater than that number. 3. If you are short, either reduce the batch size to match your current balance, or upgrade your quota allowance from the Billing section of your account. For example, to bulk create 50 blogs in one run you need at least 50 available AI Premium Quotas in the correct quota pool at the moment you launch the job. 💡 Tips to Avoid Quota Errors - Check your live quota balance on the Dashboard or Account Usage page before queuing a bulk job. - Split large batches into smaller groups if your quota balance is limited — for example, run two batches of 25 instead of one batch of 50. - If you purchased additional credits and they are not reflected in your AI Premium Quota pool, review the credit type in your Billing settings to confirm they apply to AI content generation. - Quota balances typically reset on your monthly billing cycle date. Plan large bulk runs just after your reset date to take full advantage of your allowance. 🛠️ Checking Your Quota Balance 1. Log in to Search Atlas. 2. Click your Avatar in the top-right corner, then go to Billing → Plans & Top-ups. 3. In the Content section, locate the AI Premium row (alongside AI Generation) to see your Total Quota, Recurring, and Non-Recurring balances. 4. If additional credits appear in a separate line item, confirm with our support team which quota pool they apply to before planning a bulk run. 💬 Still Need Help? If you have checked your quota balance and purchased credits but the bulk writer is still blocked, our team can investigate your specific account configuration. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧠 Understanding AI Premium vs AI Generation Quotas

🔍 Overview Search Atlas uses two separate AI credit buckets. They are not interchangeable. Understanding which bucket each feature draws from will save you time when troubleshooting blocked actions — especially inside Content Genius. - AI Premium Quota — a fixed monthly allowance (for example, 500 credits) that powers high-intensity generation tasks. - AI Generation Quota — a larger rolling allowance (for example, 1,000,000 tokens or credits) that powers lighter AI-assisted tasks across the platform. 🗂️ What Each Quota Actually Powers AI Premium Quota is consumed by tasks that require a full, structured AI output in a single request. The main feature that draws from this bucket is: - Content Genius full article creation — every time you generate a complete article, one AI Premium credit is used. AI Generation Quota is consumed by lighter, assistive AI tasks across the platform, including: - AI-assisted rewrites and sentence completions inside the editor - Meta Generator suggestions (Left sidebar → Content → Meta Generator) - AI Content Templates (Left sidebar → Content → AI Content Templates) - AI-powered suggestions inside On-Page Audit, Scholar, and Content Planner - Short-form AI prompts and inline completions throughout the platform These two buckets are tracked independently. Exhausting one has no effect on the other, and credits from one bucket cannot be transferred to cover the other. 🚫 Why Content Genius Article Creation Is Blocked When you attempt to generate a full article in Content Genius (Left sidebar → Content → Content Genius, or directly via the SEO Content Assistant at /content/seo-content-assistant), the platform checks your AI Premium Quota first. If that bucket is at or near its limit — for example, 498 out of 500 used — the action will be blocked, even if your AI Generation Quota shows hundreds of thousands of credits remaining. The large AI Generation balance you see is real and valid, but it is reserved for the lighter assistive features listed above. It does not substitute for AI Premium credits when creating a full Content Genius article. 📅 About "Unlimited Until End of June" Promotions Promotional periods such as "unlimited AI until end of June" typically apply to the AI Generation Quota — the token-based bucket for assistive tasks. Unless the promotion explicitly states that AI Premium article creation is included, the fixed AI Premium credit limit still applies during the promotional window. If you believed your promotion covered full Content Genius article creation and are still hitting the limit, please verify the terms of your specific promotion in your account confirmation email or plan details page. If you cannot locate those details, our team can review your account directly. ✅ How to Check Your Current Quota Balances 1. Click your account avatar in the top-right corner of the platform. 2. Navigate to Billing → Plans & Top-ups. 3. In the Content section, look for two separate rows: AI Generation and AI Premium (each showing Total Quota/Recurring/Non-Recurring numbers). 4. Confirm how many AI Premium credits remain for the current billing cycle. 🔄 How AI Premium Quota Resets AI Premium credits reset on your monthly billing cycle date, not on a fixed calendar date. If your cycle renews on the 15th of each month, your AI Premium Quota resets on the 15th regardless of the calendar month. You can confirm your next reset date on the same Avatar → Billing page. 💡 Options If You Have Exhausted Your AI Premium Quota - Wait for the monthly reset — credits automatically replenish on your billing cycle date. - Upgrade your plan — higher-tier plans include a larger AI Premium monthly allowance. - Purchase additional credits — depending on your plan, you may be able to add AI Premium credits before the reset. Check the Avatar → Billing page (Plans & Top-ups tab) for this option. - Use assistive AI features in the meantime — your AI Generation Quota is unaffected, so meta suggestions, rewrites, and templates remain fully available. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

How to Transfer VIP Status or Credits Between User Accounts

Overview If you purchased VIP status, HDC (HyperDrive Credits), or unlimited quota access on one Search Atlas account but need to use it on a different account, our support team can transfer the benefits for you. This is a common request when team members change, email addresses are updated, or a purchase is made under the wrong account. This article explains exactly how to request a transfer, what information to provide, and what to expect during the process. When You Might Need a Transfer - You bought VIP status on a personal email and want it on your work account - A team member who originally purchased credits has left, and you need access on a new account - You created a new account and want to consolidate purchases under it - You accidentally purchased on the wrong account How to Request a VIP or Credit Transfer 1. Open a support ticket from inside your Search Atlas dashboard, or email our support team directly. 2. Provide both email addresses: - The source account (where the purchase currently lives) - The destination account (where you want the benefits moved) 3. Confirm ownership. Send the request from an email address tied to the source account, or be ready to verify the purchase (order ID, invoice, or payment confirmation). 4. Specify what should transfer: VIP status, HDC balance, unlimited quota access, or all of the above. 5. Wait for confirmation. Our team will move the credits and reply once the transfer is complete. What Gets Transferred - HDC (HyperDrive Credits): Moved in full from the source account to the destination account. - VIP / unlimited quota access: Applied to the destination account. Note that unlimited access applies only to specific quota categories — it does not cover every quota type in the platform. - Subscription plans: These can also be moved, but may require billing verification. Example Resolution A recent customer asked us to move their VIP purchase from one team email to another. Our team transferred 100 HDC to the destination account and, because the request sat in our event backlog longer than expected, extended unlimited access to eligible quotas as a courtesy. The customer kept full value of their purchase and gained extra access for the delay. Common Pitfalls - Requesting from an unverified email. If we can't confirm you own the source account, we can't process the transfer. Always send the request from the original email or include proof of purchase. - Assuming unlimited means everything. Unlimited quota access covers specific categories only. Ask your support agent which quotas are included for your plan. - Typos in the destination email. Double-check the spelling — credits sent to the wrong address require a second transfer to fix. - Expecting an instant transfer. Most requests are completed within one business day, but complex cases involving billing may take longer. Next Steps - Log into the destination account after the transfer to confirm your HDC balance and VIP badge appear correctly. - If anything looks off, reply to the same support thread so we can adjust quickly. - Consider consolidating future purchases on a single primary account to avoid repeat transfers. Need help right now? Contact Search Atlas support with both email addresses and we'll handle the rest. Additional Notes Type 'human teammate' in the chat widget (bottom-right corner of app.searchatlas.com) to reach support. Also: benefits tied to event/promotion registrations (e.g. Agentic Marketing Summit) using a different email than SA login are a common transfer trigger. Transfers typically complete within one business day.

💳 Search Atlas Credit System: AI Words, Credits & GSC Explained

Overview of the Three Resource Types Search Atlas uses resource pools to power different platform features. Understanding what each one does — and what actions consume it — is essential for managing your plan efficiently and avoiding unexpected overages. Your subscription plan determines the allocation of each resource type, and allocations renew on your billing cycle. Credits: What They Are and What Uses Them Credits are the primary currency for research and data-generation tasks inside Search Atlas. They are consumed whenever you request fresh data lookups, keyword analysis, or content intelligence operations. To optimize Credit usage: run bulk keyword research in a single session rather than multiple small queries, and export results before your session ends so you do not need to re-run the same report. AI Words: What They Are and What Uses Them AI Words are consumed whenever the platform generates written content or AI-assisted copy on your behalf. This resource is separate from Credits because it reflects the cost of large-language-model inference rather than data lookups. To optimize AI Words usage: write detailed prompts so the AI produces usable output on the first attempt, and reuse and lightly edit generated drafts rather than regenerating from scratch. GSC Connections: What They Are and What Uses Them GSC Connections refer to the number of Google Search Console properties you can link to your Search Atlas account. Your plan determines how many GSC properties you may connect at one time. Checking Your Current Usage You can review your current resource consumption and remaining allocations from within your account's plan or billing settings. If you are unsure which specific actions are consuming a particular resource type, or if you believe you have encountered an unexpected overage, a member of our team can review your account and clarify the exact cost mappings for your plan. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Recurring vs One-Time Token Purchases Explained

🧐 What Are Tokens in Search Atlas? Tokens are the credits used to power AI-driven features inside Search Atlas, such as content generation, keyword research, and other automation tools. You can acquire tokens in two ways: through your subscription plan quota (which renews automatically each billing cycle) or through token top-ups purchased separately. 🔁 What Is a Recurring Token Top-Up? When you purchase a token top-up, the default setting is recurring. This means the same top-up package will be charged automatically on your next billing date — every month — until you cancel it. Recurring top-ups are designed for customers who consistently need extra tokens beyond their plan quota and want uninterrupted access without repurchasing each month. - Recurring top-ups renew on the same date as your main subscription billing cycle. - You will see the charge on your invoice alongside your plan subscription fee. - Recurring top-ups can be cancelled at any time before the next renewal date. 💳 What Is a One-Time Token Top-Up? A one-time token top-up is a single, non-recurring purchase. You are charged once, your token balance is credited immediately, and no future automatic charges are applied for that top-up. This option is ideal if you have a short-term project or an occasional spike in token usage. 📅 How to Check Whether Your Top-Up Is Recurring or One-Time 1. Log in to your Search Atlas account. 2. Click your Avatar (top-right) and select Billing. 3. Locate the Plans & Top-ups section (Top Up / Add-on buttons). 4. Any active recurring top-up will display a renewal date and a Cancel option next to it. 5. One-time purchases will appear only in your invoice history with no renewal date shown. 🛒 How to Purchase Tokens as a One-Time Purchase Only Follow these steps to make sure you are buying tokens without enabling a recurring charge: 1. Go to Avatar (top-right) > Billing > Plans & Top-ups (Top Up / Add-on buttons). 2. Select the token package you want (for example, 2,000 tokens). 3. Before confirming, look for the billing frequency toggle or checkbox. Select One-Time instead of Monthly / Recurring. 4. Review the order summary to confirm it shows a one-time charge with no renewal date. 5. Click Confirm Purchase. Your tokens will be credited to your account immediately. Important: If you do not see a one-time option during checkout, or if you are unsure which option is selected, do not complete the purchase. Reach out via the chat widget first to confirm the correct purchase flow for your account. ⚠️ What If My Top-Up Is Already Set to Recurring? If you purchased top-ups on specific dates (for example, August 4th and 5th) and you are concerned they are set to recur, take these steps right away: 1. Go to Avatar (top-right) > Billing > Plans & Top-ups and review your active add-ons. 2. If a recurring top-up is listed, click Cancel next to it to prevent the next automatic charge. 3. Cancelling stops future renewals but does not remove tokens already credited to your account. 4. If you need to request a refund for an unintended recurring charge, contact our support team via the chat widget. 📊 When Does My Plan Quota Renew? Your base token quota — the tokens included with your Search Atlas subscription plan — renews automatically on your monthly billing date. Any unused quota tokens do not roll over to the next month. Token top-up balances (both one-time and recurring) are separate from your plan quota and are consumed after your plan quota is depleted. - Plan quota renewal date = your monthly subscription billing date. - Recurring top-up renewal date = same as your billing date. - One-time top-up tokens remain in your balance until fully used; they do not expire on a monthly cycle. 💡 Quick Reference Summary - Recurring top-up: Charged every month automatically until cancelled. - One-time top-up: Charged once, no future automatic charges. - Plan quota: Resets each billing cycle; unused tokens do not carry over. - Top-up tokens: Deducted after plan quota is used; one-time top-ups persist until spent. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Bulk Credit Purchasing and Cost-Effective Deployment

🔍 Overview If you manage a large website or multiple sites and need to deploy tens of thousands of technical SEO fixes, understanding how credits work — and how to buy them in bulk — will help you plan costs and scale efficiently with Search Atlas. 💡 What Are Credits? Credits are the currency used inside Search Atlas to power automated actions, including OTTO SEO deployments, content generation, and other platform features. Each action consumes a set number of credits depending on the task type and volume. Before planning a large-scale deployment, it helps to estimate the total number of fixes you intend to apply so you can purchase the right amount of credits upfront. ⚙️ How OTTO SEO Deploys Technical Fixes OTTO SEO automates the detection and deployment of technical fixes across your website. When you activate OTTO on a site, it scans for issues and queues recommended fixes. You then approve and deploy those fixes, which consume credits based on the number of changes applied. For large websites with thousands of pages — such as e-commerce stores or enterprise sites — the number of fixes can scale quickly. Common high-volume fix categories include: - Meta title and description optimisation — applied per page - Schema markup deployment — applied per page or template - Heading structure corrections — applied per page - Image alt text updates — applied per image instance - Internal linking enhancements — applied per link added 📊 Estimating Your Credit Needs To avoid running out of credits mid-deployment, follow these steps before launching a large-scale fix rollout: 1. Run an OTTO scan on your site to generate a full list of recommended fixes. 2. Review the fix queue to see how many individual actions are listed across all categories. 3. Check the credit cost associated with each fix type inside the platform — costs are displayed before you confirm deployment. 4. Total your estimate and compare it against your current credit balance to identify any shortfall. 5. Purchase additional credits before starting deployment to ensure uninterrupted processing. 🛒 How to Purchase Credits in Bulk Search Atlas offers credit top-ups directly inside the platform. To purchase credits: 1. Navigate to Billing → Plans & Top-ups in the platform. 2. Click the Top Up button and choose the quantity that meets your needs. 3. Larger credit bundles are available and typically offer a lower cost-per-credit compared to smaller purchases. 4. Complete your purchase — credits are added to your account immediately. Tip: If you anticipate ongoing large-scale deployments, purchasing a larger bundle upfront is almost always more cost-effective than buying smaller amounts repeatedly. 🚀 Best Practices for Large-Scale Deployments To maximise the value of your credits and keep your deployment organised, follow these recommended practices: - Prioritise high-impact fixes first — focus on pages that drive the most traffic or revenue before tackling lower-priority pages. - Deploy in batches — rolling out fixes in stages lets you monitor performance changes before committing to the full deployment. - Use OTTO's filtering tools — filter fixes by page type, issue category, or priority to create a logical deployment order. - Review before confirming — always preview the list of queued fixes before approving a large batch to avoid applying unwanted changes. - Monitor your credit balance regularly — keep an eye on remaining credits during a long deployment to avoid interruptions. 🏷️ Discounts and Custom Credit Plans If you manage an agency, a large enterprise site, or multiple client websites and need a significant volume of credits on a recurring basis, you may be eligible for custom pricing or volume discounts. Standard bulk bundles are available to all users inside the platform, but for tailored credit packages at scale, our team can discuss options with you directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Buying Data Aggregator & Network Submissions Credits on a Free Trial

📊 Why You Can Purchase Credits During a Free Trial Search Atlas free trial accounts include limited access to core platform features, but certain tools like Data Aggregator and Network Submissions require credits to run because they involve real costs for submitting your business data to third-party directories and citation networks. Even though your subscription itself is still in trial mode, you can still purchase credits separately to use these features right away. Your trial status does not block you from buying and using credit top-ups. 🛒 How to Purchase Data Aggregator Credits Follow these steps to buy credits while on a free trial: 1. Log in to your Search Atlas account and navigate to Avatar → Billing → Plans & Top-ups and click the Top Up button. 2. Look for the option to purchase or top up credits within the tool and follow the on-screen prompts to complete the purchase. 3. Choose the credit package size that fits your submission needs and confirm the purchase using your payment method on file. 4. Once the purchase is confirmed, your new credits will be added to your account balance and are immediately available for use, regardless of your trial status. 💳 Understanding Local Citation Pricing Credits are required for each aggregator submission through the Network Submissions tool. The credit cost for each submission is displayed within the tool before you confirm, so review the pricing shown on screen for the specific network or region you are targeting before proceeding. 🔍 Checking Your Credit Balance and Quota After purchasing credits, you can verify your balance and usage at any time: - Check within the Data Aggregator or Network Submissions tool to confirm your purchased credits are reflected accurately. - If you notice a discrepancy between your purchased credits and the displayed balance, refresh the page or log out and back in, as this typically resolves temporary display delays. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of your screen to reach our support team.

🔍 Understanding and Resolving Unexplained Credit Consumption

🧾 What Is Unexplained Credit Consumption? Sometimes customers notice a sudden drop in their credit balance with no obvious manual action to explain it. This is usually caused by automated or background processes running within Search Atlas — not a billing error or platform bug. Understanding what triggers these processes helps you manage your quota more effectively and avoid surprises. ⚙️ Common Causes of Automatic Credit Usage Credits can be consumed without a direct manual action for several reasons. The most frequent causes include: - Scheduled automation tasks: OTTO SEO and other automated workflows run on a schedule. If you have active automations configured, they will consume credits even when you are not logged in. - Bulk content or audit jobs: Large site audits, bulk keyword lookups, or content generation tasks queued in a previous session may complete in the background after you log out. - Recurring monthly processes: Some features refresh or re-run at the start of each billing cycle. If you notice consumption on the same date each month, a recurring automation or scheduled report is the most likely cause. - Team member activity: If your account has multiple users, a teammate may have triggered a tool or workflow without your knowledge. - API usage: Integrations or third-party tools connected to your Search Atlas account via API can consume credits independently of the platform UI. 📊 How to Investigate Your Own Usage Before submitting a restoration request, we recommend reviewing your account activity. This often reveals the exact source of the consumption and resolves the question without needing escalation. 1. Review your account settings area for any usage or activity history related to the date range when the drop occurred — for example, the 24-hour window in question. 2. Think back to any active OTTO SEO campaigns, bulk jobs, or automated processes that may have been running around that time. 3. Consider whether any other users on your account were active during that window and may have triggered a tool or workflow. 4. Check whether any third-party integrations or API connections are linked to your account, as these can consume credits independently. 🔁 Recurring Monthly Patterns Explained A recurring drop on roughly the same date each month is almost always tied to a scheduled automation or a monthly refresh feature. Common examples include monthly site re-audits, automated backlink monitoring refreshes, and content gap analyses set to run on a fixed schedule. To stop a recurring deduction you did not intend, review any active automated processes or scheduled tasks configured in your account and disable or adjust the ones you no longer need. 📋 How to Request a Credit Restoration Review If you have reviewed your usage and believe the credit consumption was not caused by any of the above, you can escalate for a manual review. When reaching out, please have the following ready: your account name, the approximate date and time of the unexpected drop, the number of credits affected, and any notes on what you were doing (or not doing) at the time. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📘 What Actions Consume Credits vs Not

In MCP, Search Atlas quota is only consumed when an action produces work. Understanding which actions consume credits — and which do not — helps you control usage and avoid unexpected costs. 🧠 Core Principle Quota is charged when work is produced. - If an action creates, generates, or submits something, it consumes quota. - If an action only retrieves or displays data, it does not consume quota. ⚙️ How to Think About Usage 1. Ask your AI assistant to perform an action. 2. Determine the type of action: is it generating or creating something, or just reading existing data? 3. If the action produces output, quota is consumed. 4. If the action is read-only, no quota is consumed. 📊 Actions That DO Consume Credits These actions produce work inside Search Atlas: - AI content generation - Running audits or crawls - Creating campaigns (SEO, PPC, PR) - Submitting data to external systems (indexing, citations, outreach) 📊 Actions That DO NOT Consume Credits These actions are read-only or use existing data: - Viewing reports or dashboards - Retrieving backlinks or keyword data - Reviewing previously generated content - Publishing already-created content 🔁 Side-by-Side Examples - Read-only — "Show me my backlinks": uses AI tokens, does not consume Search Atlas quota. - Generate content — "Write an SEO article": uses AI tokens, consumes Search Atlas quota. - Publish existing work — "Publish this article": uses AI tokens, does not consume additional quota. ⚠️ Important Notes 1. Tokens are always consumed for interaction with the AI assistant. 2. Quota is only consumed when work is produced. 3. MCP does not bypass plan limits or pricing rules. By understanding which actions consume credits and which do not, you can use MCP more efficiently. Focus on when work is actually being created, and you'll be able to predict and manage your Search Atlas usage with confidence. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Invoice Breakdown, AI Credits & Cost Optimization

What Makes Up Your Search Atlas Invoice? Your invoice reflects charges for your base plan and any add-ons active on your account. Reviewing each line item helps you verify accuracy and spot potential savings. What Are AI Credit Charges on Your Invoice? AI credit charges appear on your Search Atlas invoice to represent consumption of AI-assisted features within the platform. AI credits are used when you generate AI-assisted content or suggestions. If you see an AI credit line item and are unsure what triggered the charge, check your recent usage of AI-powered features in your account and note the dates and feature names involved before reaching out to support. Steps to Review and Understand Your Invoice 1. Log in to your Search Atlas account and navigate to your billing or account settings section. 2. Locate the invoice in question and identify each line item listed. 3. For each charge, note the label, the amount, and the billing period it covers. 4. Cross-reference the charge dates with your usage history — specifically, look at which AI features you ran during that period. 5. If a charge appears unexpected or does not match your usage, note the exact line item label, amount, and invoice date to share with the support team. Cost Optimization Tips - Monitor your AI credit usage regularly through your account dashboard to avoid unexpected charges. - Limit or batch AI-generation tasks to stay within your plan's included credits before additional usage accrues. - Review which add-ons are active on your account and disable any you are not actively using. - If you consistently exceed your plan's included AI credits, contact the support team to discuss whether a higher plan tier would reduce your overall cost. When to Escalate If after reviewing your invoice you cannot identify the source of a charge, please have the following ready before contacting the support team: your account email, the exact line item label and amount in question, the invoice date, and a brief description of the AI features you used during the billing period. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Understanding Your Site Explorer Quota Usage

Overview Occasionally, customers notice a discrepancy between the Site Explorer usage shown in their account and what appears in a billing snapshot or support conversation. This article explains what to do if you see an unexpected difference in your Site Explorer quota figures. What to Do If You Notice a Quota Discrepancy If your Site Explorer usage does not look right, here is what to have ready before reaching out to the support team: - The exact usage figures you are seeing (for example, queries used and your plan limit as currently displayed). - A copy or screenshot of the billing snapshot or figure you are comparing against. - The approximate dates when you conducted the Site Explorer activity in question. - Your account email address and plan name. Because the support team will need to look into the specific details of your account to investigate a quota or reconciliation issue, there are no self-serve steps that can resolve the discrepancy on your end. Providing the details above when you contact support will allow the team to investigate and resolve the issue as quickly as possible. What Happens Next Once you reach out with the above information, a support team member will review your Site Explorer usage records and billing snapshot to identify the source of the discrepancy and advise on the correct figures. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Site Metrics and Understand Credit Refresh

Overview Site Metrics gives you access to keyword research, rank tracking, and competitive analysis tools. If your metrics stop loading — or your credits did not change after upgrading — this guide explains what to check and how to get help resolving credit or access issues. Why Site Metrics May Not Be Working There are a few common reasons Site Metrics may appear broken or fail to return data: - Credit limit reached: Each plan includes a monthly credit allowance for Site Metrics lookups. Once you exhaust your credits, queries may stop returning results until your credits refresh. - Browser or cache issue: A stale browser session can prevent the tool from loading correctly. Clear your browser cache or try a different browser. - Account sync delay: After a plan change, it can take a few minutes for your account to reflect the update. Refresh the page or log out and back in. - Incorrect navigation: Make sure you are accessing the correct section of the platform for the tool you want to use. Credits After Upgrading If your credit count did not change after upgrading your plan, our support team can investigate and resolve this for you. Credit behavior after an upgrade — including how trial credits and paid plan credits interact — depends on your specific account configuration and billing cycle details that only our team can verify. Before reaching out, please have the following ready to help us resolve your issue as quickly as possible: - Your account email address - The date you upgraded your plan - The credit balance shown in your account before and after the upgrade (if available) - Any error messages or unexpected behavior you observed Quick Troubleshooting Checklist - Clear your browser cache or switch to a different browser - Log out and log back in to force an account sync - Check your account or billing settings to view your current credit balance and refresh date - If credits still appear incorrect after a few minutes, contact support with your account details ready If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Understanding Summit Platinum Credits and File Access

🔍 Overview If you purchased a Summit Platinum package during a promotional period, your account received a temporary boost in credits (up to 10 million credits) as part of that special offer. Once the promotion period ends, your credit balance returns to your standard plan quota. This article explains why this happens, what it means for your files, and what steps you can take. 💡 Why Did My Credits Drop Overnight? During Summit promotional events, Search Atlas applies a temporary unlimited or boosted credit quota to eligible accounts. When the promotion window closes, this boost is automatically removed and your account reverts to the credit limit included in your base subscription plan. - Before promotion ends: Your account shows the elevated promotional credit balance (e.g., 10M credits). - After promotion ends: Your account returns to your standard plan limit (e.g., 200K credits). - This change is applied automatically across all Summit Platinum accounts at the close of the promotional period — it is not an error or a bug specific to your account. This behaviour is expected and is part of how Summit promotional pricing is structured. The promotional credits are designed for use during the active Summit event window. 📁 Why Can't I Access or Download Files from Atlas Agent? File access in your Atlas Agent activity history is tied to your active credit quota and subscription status. If you are unable to view or download files generated during the promotional period, this is typically caused by one of the following: - Your account has reverted to a lower-tier quota that does not retain access to files created under the elevated promotional credit limit. - The promotional period has ended and certain features or outputs associated with that tier are no longer active. - A brief delay in syncing your account status after the promotion closes. We strongly recommend downloading any important files and outputs before a Summit promotional period ends to ensure you retain local copies of your work. ✅ What You Should Do 1. Confirm your current plan: Navigate to your account billing or subscription page to verify which base plan is active on your account. 2. Check your credit balance: Your credits displayed now reflect your standard plan quota, not the promotional boost. 3. Download files promptly: If you still have a window of access, go to your Atlas Agent activity history and download any reports or outputs you need. 4. Review your usage: Plan your Atlas Agent tasks around your standard credit quota going forward so you do not run short between billing cycles. 🛠️ How to Avoid This in the Future - Take note of the end date of any Summit or promotional offer at the time of purchase. - Prioritise high-credit tasks (such as large Atlas Agent runs) during the active promotional window. - Save or export important outputs as soon as they are generated — do not rely on the platform as a long-term file storage solution during promotional periods. - If you need more credits beyond your standard plan, contact us via the chat widget to explore upgrade options. ❓ Frequently Asked Questions Will I lose the work I completed during the promotional period? The tasks you ran and results generated are logged in your activity history. However, file download access may be restricted once the promotional quota is removed. Download files before the promotion ends to keep a copy. Is this a billing error? No. The credit reduction is an automatic and expected part of the Summit promotional structure. Your base plan credits remain unchanged from what was included in your original subscription. Can I purchase more credits or upgrade my plan? Yes. If your standard credit quota does not meet your needs, you may be eligible to upgrade your subscription. Open the chat widget to speak with the team about your options. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Summit Platinum Credits and File Access Explained

🔍 Overview If you purchased a Summit Platinum promotional plan, you may notice your credit balance dropped significantly — for example, from 10 million to 200,000 — between Sunday and Monday. You may also find that previously downloaded files or your Atlas Agent search history no longer open. This article explains why this happens and what steps to take. 📊 Why Did My Credits Drop? Summit Platinum is a limited-time promotional plan that includes a large one-time credit bonus. These promotional credits are valid only for the duration of the Summit offer window. Once that promotional period ends — typically at the weekly reset between Sunday and Monday — your credit balance returns to the standard allocation included with your active subscription tier. - Promotional credits: Issued during the Summit window and expire when the promotion closes. - Standard credits: Your regular monthly or annual plan credits remain active and are not affected. - The drop from a higher figure (e.g. 10M) to your baseline (e.g. 200K) is expected behaviour, not a billing error. If your remaining balance does not match what your current plan should provide, please use the live chat widget to have our team review your account. 📁 Why Won't My Downloaded Files or Atlas Agent History Open? Files that were generated or cached during an active promotional session are tied to that session's temporary storage environment. When the promotional period expires, those session-linked files may become inaccessible. This affects: - Downloaded reports or exports created during the Summit Platinum period. - Atlas Agent search history entries that were saved during that session. This is a known limitation of how promotional sessions are handled. The underlying data is not permanently lost in all cases — regenerating the files restores access. 🛠️ How to Restore Your Files and History Follow these steps to regenerate inaccessible files and rebuild your Atlas Agent history: 1. Log in to your Search Atlas account using your standard credentials. 2. Navigate to the Atlas Agent section from the left sidebar → Home (Ask Atlas Ag / Agent Hub). 3. Re-run any searches or tasks that produced the history entries you need. The regenerated results will be saved to your active account session. 4. For any downloaded reports that no longer open, go to the relevant tool (e.g. Site Auditor, Keyword Research), reapply your original filters or settings, and re-export the file. 5. Save or download the new files immediately and store them locally for future reference. Tip: After a promotional period ends, export and save any critical files to your local device before the reset window closes. This ensures you retain access regardless of session changes. ⚙️ What Happens to My Plan After the Promotion? Your underlying Search Atlas subscription continues without interruption. The Summit Platinum promotion adds temporary credits and may unlock additional features during the offer window, but your core plan features and standard credit allocation remain intact once the promotion ends. - Annual and monthly plan billing cycles are unaffected by the Summit promotion closing. - If you were on a trial when you purchased Summit Platinum, your trial period remains as originally set — the promotion does not automatically extend your trial length. - Your account history, saved projects, and non-promotional data remain accessible as normal. 💬 Still Need Help? If your credit balance still looks incorrect after the promotional period has ended, or if you are unable to regenerate your files after following the steps above, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 How to Check Your Account Quota Refresh

This article explains how quota refresh cycles work in Search Atlas, what affects your reset timing, and what steps to take if your quotas do not appear to have updated. Quotas vary by feature and plan, so the refresh schedule may differ depending on which tool or credit type you are checking. 🛠️ Step-by-Step 1. Identify which quota you are checking. Search Atlas has separate quotas for different features (for example, keyword lookups, content generation, site audits, or API calls). Note the specific feature where you are seeing a limit so you can check the correct counter. Keep in mind that different tools within the platform may track usage independently, and each may carry its own limit and refresh schedule. 2. Locate your usage and quota details. Log in to your Search Atlas account and go to the top-right avatar (Account Menu) → Billing → Plans & Top-ups to find your current usage summary. Look for a section that lists your plan limits alongside your current consumption for each feature area. 3. Determine whether the quota is a daily or monthly limit. Review any usage labels or descriptions shown alongside your usage counter in the relevant feature area. Monthly quotas reset on a fixed schedule tied to your billing cycle — typically on the same day each month as your subscription start date — while daily quotas reset on a recurring 24-hour cycle. 4. Check your billing cycle date. Most quotas in Search Atlas reset on a monthly basis aligned to your subscription renewal date — not necessarily the first of the calendar month. Your renewal date is shown on the Billing page (top-right avatar → Billing). Use this date as the expected reset point for your monthly quotas, and compare the current date and time against your billing cycle start date or the applicable daily reset window to estimate when the refresh will occur. 5. Wait for the full reset window to pass. Quota resets typically take effect automatically at the start of your new billing period. If your renewal date has passed within the last 24 hours, allow a short processing window before the updated limits appear in your account. 6. Refresh your browser and re-check your usage summary. After the expected reset date, reload the page (or log out and back in) and navigate back to your usage details to see if the counters have updated. This ensures your usage display is showing the latest figures. 🔍 Common Causes of Quota Refresh Confusion Quota refresh timing varies depending on the type of quota involved. Before taking any action, it helps to identify which quota you are asking about: - Monthly quotas — reset on a fixed schedule tied to your billing cycle, typically on the same day each month as your subscription start date. - Daily quotas — reset on a recurring 24-hour cycle. - Feature-specific quotas — different features within Search Atlas may each carry their own limit and refresh schedule, tracked separately from one another. ✅ How to Confirm It Worked Your quota refresh has taken effect when the usage counter for the relevant feature resets to zero (or back to your full plan allowance) and the limit displayed matches what your current plan includes. If you were previously blocked from using a feature due to a reached limit, you should now be able to use it again without an error message. If the counters still show the previous period's usage after your billing date has passed and more than 24 hours have elapsed, this indicates an issue that needs investigation. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Understanding Bulk Deployment Limits and Autopilot Batching

🔍 Overview Search Atlas processes deployment tasks — such as applying SEO improvements across multiple pages — in controlled batches. If you have tried to deploy more than 100 improvements at once, you may have noticed the platform limits your selection. This article explains why that limit exists, how Autopilot handles large queues automatically, and what you can do to work efficiently within the current system. ⚙️ Why There Is a 100-Deployment Limit The 100-deployment cap per batch is a deliberate safeguard, not a restriction on your total output. Here is why it matters: - System stability: Processing hundreds of deployments simultaneously can overwhelm background task queues, causing jobs to time out, duplicate, or fail silently. The batch limit prevents these cascading failures. - Rate-limit protection: Each deployment triggers publishing actions that are subject to platform-level rate limits. Sending too many at once can saturate those limits and delay all your active projects, not just the current one. - Reliable execution: Smaller, controlled batches complete predictably. You get accurate status updates and can catch errors before they multiply across hundreds of pages. In short, the limit exists to ensure every deployment you submit actually succeeds — rather than allowing a large batch to partially fail with no clear feedback. 📊 How Autopilot Handles Large Queues If you are managing a high volume of pages, Autopilot is designed to work through your queue automatically without requiring you to manually submit batch after batch. Here is how it works: 1. Autopilot detects pages that are ready for improvement and queues them internally. 2. It submits deployments in sequential batches, respecting system rate limits at each step. 3. Once one batch completes successfully, the next batch is triggered automatically. 4. You do not need to stay logged in or monitor the process — Autopilot runs in the background. This means that even if you have 500 pages to optimize, Autopilot will work through them in orderly groups, typically in batches of up to 100, until the full queue is processed. 🛠️ How to Deploy Improvements in Batches Manually If you prefer manual control or need to deploy improvements outside of Autopilot, follow these steps: 1. Go to Left sidebar → OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3). 2. Select up to 100 pages using the checkboxes in the page list. 3. Click the deployment action to apply your selected improvements. 4. Wait for the batch to complete and confirm the status updates correctly. 5. Repeat the selection process for the next group of up to 100 pages. While this requires a few extra steps for large sites, it gives you precise control over which pages are updated and in what order. 💡 Tips for Working Efficiently at Scale - Use Autopilot for large sites: If you consistently need to deploy across hundreds of pages, enabling Autopilot removes the need for manual batching entirely. - Prioritize high-impact pages first: When deploying manually, filter or sort pages by traffic or ranking opportunity so your first batch targets the most valuable URLs. - Check active deployment status: Before starting a new batch, verify previous deployments have completed. Look for the Active count on the OTTO SEO → All Sites (SEO Automation) page (shown as Active 20 in the toolbar) to see tasks still in progress. - Avoid overlapping batches: Submitting a new batch while a previous one is still processing can slow both down. Allow each batch to finish before selecting the next group. ❓ Frequently Asked Questions - Can the 100-deployment limit be increased for my account? The limit is applied at the infrastructure level to protect all users on the platform. There is no account-level override available at this time. Autopilot is the recommended solution for large-scale deployments. - Will Autopilot skip pages if the queue is very large? No. Autopilot queues all eligible pages and works through them sequentially. Pages are not skipped — they are processed in the order they are queued. - What happens if a batch partially fails? Failed deployments are flagged individually so you can review and resubmit only the affected pages, without reprocessing the entire batch. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes If improvements remain pending and are not being picked up in subsequent runs, contact support — provide your project name, the number of improvements pending, and the date and time of the last deployment run so the team can investigate your project's queue and batch configuration directly.

⚡ Universal Credits Migration and AI Credit Consumption Explained

🔍 What Are Universal Credits? Universal Credits (UC) is Search Atlas's unified credit system that replaces individual tool-based quotas. Instead of managing separate limits for each feature, a single pool of Universal Credits covers your usage across the platform — including AI-powered tools and LLM Visibility tracking. 📅 Can I Switch to Universal Credits Before My Next Billing Cycle? Yes. You can request a migration to Universal Credits at any time — you do not need to wait for your billing cycle to reset. Migration is account-wide, meaning all features on your account will consume from your Universal Credits pool once switched. Because the specifics of how a UC migration is applied to your account — including any billing adjustments or promotion carryovers — depend on your current plan configuration, our team will need to carry out this change on your behalf. When reaching out, please have the following ready: - Your account name or registered email address - Your current plan name - The date you would like the migration to take effect - Any active promotions or add-ons on your account (for example, unlimited-quota features or LLM Visibility spots) 🤖 How Do AI Premium Credits Work Under Universal Credits? AI-powered features — such as AI content generation, keyword research with AI, and LLM Visibility — consume AI Premium credits, which are drawn from your Universal Credits balance. The number of credits deducted depends on the specific tool and the volume of output generated. If you have questions about how a specific AI action is affecting your credit balance, please contact our team directly with your account details and the tool or action in question so we can investigate and clarify the exact consumption for your plan. 📡 Can I Buy More LLM Visibility Spots? Yes. LLM Visibility spots can be added to your account. Because spot purchases and their effect on your credit balance are handled at the account level, please reach out to our team with the following information: - Your account name or registered email address - The number of additional LLM Visibility spots you need - Your current plan details Our team will confirm availability, pricing, and next steps for adding spots to your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Universal Credits Migration and AI Premium Usage Explained

🔍 What Are Universal Credits? Universal Credits (UC) is Search Atlas's unified billing model that replaces feature-specific quotas with a single, flexible credit pool. Instead of managing separate limits for each tool, your credits are shared across the platform — giving you more control over how you use your plan. 🗓️ Can I Switch to Universal Credits Before My Billing Cycle? Yes. You can request a migration to Universal Credits at any time — you do not need to wait for your next billing cycle. Because migration involves account-level adjustments, our support team handles this process on your behalf. When reaching out, please have the following ready: - Your account email and current plan name - Confirmation that you would like to migrate to Universal Credits - Any questions about how your existing usage will be handled during the switch 🤖 How Are AI Premium Credits Consumed? AI Premium features, including LLM Visibility tools, consume credits as part of your plan. Consumption is dynamic, meaning the number of credits used depends on the specific action performed and the volume of data processed. For a precise breakdown of how AI Premium usage is tracked on your account, our support team can review the details with you. ➕ Can I Buy More LLM Visibility Spots? Yes, it is possible to purchase additional LLM Visibility spots. Because this involves account-level quota adjustments, please reach out to our support team to request this. When contacting support, have the following information ready: - Your account email and plan name - The number of additional LLM Visibility spots you need - Any relevant details about your current usage or quota limits A team member will assist you with the purchase and ensure the additional spots are applied to your account promptly. 📊 How to Monitor Your Universal Credits Usage After migrating to Universal Credits, you can track your consumption within the platform. For a detailed summary of credits available, credits used, and how they are allocated across features, our support team can provide a quota summary tied to your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Troubleshooting AI Credits Used With No Results

This article addresses a known issue where an AI generation task — such as page-level schema creation in the OTTO SEO tab — reports as completed and deducts credits, but the generated output does not appear in your project. This can happen when results are delayed after a generation job finishes. Follow the steps below to recover your results or escalate for a credit review. 🛠️ Step-by-Step 1. Wait and hard-refresh before assuming failure. After a generation completes, allow some time for results to appear. Then press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to perform a hard refresh, bypassing any cached page state. 2. Re-open the specific site and navigate back to the OTTO SEO tab. Close the current tab or project view entirely, return to your project list, and reopen the affected site. Navigate back to the OTTO SEO section and check whether the schema entries now appear. 3. Check for any status indicators in the OTTO SEO tab. Look at the OTTO SEO tab to see whether the generation is shown as completed or still pending. If the job shows as completed but no output is visible, this confirms a result delivery issue. 4. Do not re-run the generation immediately. Triggering the same generation a second time before the first result is confirmed will consume additional credits. Wait for a support confirmation (see below) before retrying. 5. Document your evidence before reaching out. Take a screenshot of: (a) the OTTO SEO tab showing no output, and (b) your credit balance or usage log showing credits were deducted. This allows the support team to verify the issue and process a credit adjustment if warranted. ✅ How to Confirm It Worked The issue is resolved when all of the following are true: the page-level schemas you generated are visible and listed inside the OTTO SEO tab for the affected site; the correct number of schemas matches the pages you submitted for generation; and no duplicate or empty entries appear in the list. If you re-ran the generation after following the steps above, verify that only one set of results exists to avoid duplication. If credits were consumed but results never appeared, a support agent can confirm the generation outcome on the backend and issue a credit adjustment where applicable. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 How to Check Your Usage & Quotas

Check your Search Atlas usage, quotas, and balances at any time — either on the billing page in your account or through an MCP-connected AI assistant. This article shows you both methods and explains what the OTTO Sites quota log can and cannot tell you. 📋 What You Can Check Search Atlas uses several types of limits: - Product-specific quotas — used by features like OTTO Sites, Site Explorer lookups, Keyword Magic Tool / Keyword Research, Press Releases, and Cloud Stack. - Universal Credits (UC) — a shared balance drawn on across multiple features. - Hyperdrive Credits (HDC) — consumed by features such as Press Releases and Cloud Stacks. Note that HDC spend may be deducted without appearing in detailed usage logs. Your balance view may reflect more than one of these types, so review each category that applies to your account. Depending on the method you choose, you can see current quota usage, remaining balance, and usage history. Key Terms - Allocated — your monthly or annual quota limit. - Consumed — how much you have used so far. - Remaining — your allocated amount minus what you have consumed. 🧾 Check OTTO Sites Quota Usage on the Billing Page Your account includes a quota log on the billing page, where you can see how much OTTO Sites quota you have consumed. 1. Open your Search Atlas account and go to the top-right corner (avatar) → Billing → Plans & Top-ups (Billing). 2. Locate the Activity Log tab in Billing . 3. Review the OTTO Sites quota consumed for the period in the Activity Log tab . Important: the quota log shows how much OTTO Sites quota was consumed, but it does not record where the quota was used. There is no per-project breakdown of consumption in the log. You'll see your total OTTO Sites quota usage, which confirms how much of your allocation remains. ⚙️ Check Your Quota With an MCP Assistant If you use an MCP-connected AI assistant, you can ask it to retrieve your quota data directly. 1. Open your MCP-connected AI assistant. 2. Ask for your quota — for example, Check my Search Atlas quota or Show my usage and remaining credits. 3. The assistant returns your total quota used and quota remaining. You'll receive your current quota figures without changing any account settings. Note: Quota data for some products is retrieved from separate services, so an MCP assistant may not return a complete, consolidated view across every feature. For the most reliable OTTO Sites figures, use the billing page, and verify any unexpected results in your account dashboard. 💳 Check Your Balance With an MCP Assistant 1. Ask your assistant: Show my account balance. 2. The assistant returns your available credits or remaining usage capacity. This balance may reflect product-specific quotas, Universal Credits, and Hyperdrive Credits, so review each category that applies to you. 📈 Check Your Usage History With an MCP Assistant 1. Ask your assistant: Show my usage history or What actions have consumed my credits? 2. The assistant returns historical usage data — which actions consumed quota, when usage occurred, and how your credits were used. Usage history availability may vary by product type (for example, OTTO, AI Visibility (formerly LLM Visibility), and Site Explorer). Coverage for all quota categories is being expanded as the Universal Credits system rolls out. 🛠️ If Your Quota Doesn't Match Your Plan, Billing, or Recent Purchases Several customers have reported displayed quotas that don't match their plan, billing, or recent purchases. If your quota looks wrong, try the following: 1. Refresh the billing page and reload your account. 2. Check your billing history to confirm the add-on slots or credits you purchased. 3. Confirm whether a plan change or renewal date has recently passed, which can cause quotas to temporarily misalign. 4. If the numbers still don't match, contact support with your purchase confirmation so the team can verify and correct the discrepancy. ⚠️ Important Notes Keep these points in mind when reviewing your usage: - Checking usage and quota is a read-only action. It does not consume Search Atlas quota — only AI assistant tokens. - Some MCP endpoints are not yet publicly available. An ACCESS_DENIED response does not always mean your quota is exhausted; certain endpoints may be restricted regardless of your plan's balance. If you receive ACCESS_DENIED while your dashboard shows available quota, contact support to verify endpoint availability. - OTTO Sites quotas must be removed separately from OTTO projects. Removing a project does not cancel the associated quota charge — review your OTTO Sites quota allocations independently to avoid unexpected charges. - During batch operations such as OTTO schema generation, quota exhaustion can cause an entire batch to be dropped rather than partially completed. If output is missing after a batch run, check your quota usage to confirm whether you ran out of quota. - Keyword Magic Tool and Keyword Research quotas: Viewing previously generated reports in your history also consumes quota. Only generate new research when you need fresh data. - If your displayed OTTO quota does not match what you purchased or see in billing, contact support — there is a known issue where quotas can become misaligned after plan changes. - If your monthly quota has not reset on the expected date, this is a known issue — contact support to manually reset. - Hyperdrive Credit (HDC) spend for Press Releases and Cloud Stacks is deducted but may not appear in detailed logs, so it can be hard to audit. Track these features' usage separately if you need a precise record. 🎯 You now know how to view your OTTO Sites quota consumption on the billing page and how to check quotas, balances, and usage history through an MCP assistant. Remember the billing log shows how much quota you used, not which project used it — and remove unused OTTO Sites quotas separately to avoid surprise charges.

⚡ How Search Atlas Universal Credits Are Consumed: Rates, Scope & Team Usage

Universal Credits are drawn the instant you trigger an action, shared by your entire team from a single pool, and priced by the scope and type of each request. Knowing these mechanics lets you plan usage, prevent quota shortfalls, and coordinate team activity effectively. 📌 Note: Not all Search Atlas features consume Universal Credits — only those explicitly enrolled in the UC system do. Unenrolled features continue to draw from their own standard per-product quotas independently of your Universal Credits balance. The list of UC-enrolled features may expand over time as more products are onboarded; contact Search Atlas support for the current reference of which features are UC-enrolled. ⏱️ When Are Credits Charged? Credits are deducted at the moment an action is triggered — not when results are delivered to your screen. As soon as you initiate a site crawl, request keyword metrics, generate a report, or launch any other resource-intensive feature enrolled in the Universal Credits system, the corresponding credits are drawn from your balance immediately. 🔒 Under normal operation, Search Atlas blocks any request that would exceed your remaining balance, preventing accidental over-consumption. However, edge cases and platform bugs can occasionally cause credits to be deducted unexpectedly — for example, if a search fails to return results, retries excessively due to connection issues, or a job runs duplicate instances. If you notice credits deducted for work you did not initiate or for failed actions, contact Search Atlas support with your account ID and the approximate time of the action. The support team will review the situation and restore credits where appropriate. 👥 Your Entire Team Shares One Pool All users on your Search Atlas account draw from the same Universal Credits balance. There is no per-seat or per-user allocation — every team member's activity collectively counts toward the single shared quota. To avoid exhausting the shared pool, coordinate usage across your team: - Coordinate with teammates before launching large batch operations, especially during high-activity periods near the end of your billing cycle. - Schedule resource-intensive jobs during off-peak windows when fewer team members are actively using the platform. - Communicate upcoming large jobs — such as full-site crawls or bulk keyword pulls — in advance to prevent quota exhaustion during critical work windows. 📏 Action Scope Directly Affects How Many Credits Are Used Not every action costs the same number of credits. Larger, more resource-intensive requests consume more credits than smaller, targeted ones. A broad crawl covering thousands of pages draws significantly more credits than a single-URL check, and a bulk keyword metrics pull costs more than querying one keyword. 🔍 Before launching a large operation, assess its scope to confirm you have a sufficient balance to complete it without interruption. A job that cannot start will not consume credits, but planning ahead avoids a blocked workflow. 💱 Exchange Rates Vary by Action and Enrollment Status Different actions carry different per-credit costs, and those rates can vary depending on whether the underlying resource has been fully migrated to Universal Credits or is still operating on the legacy per-product quota system. 📋 Resources not yet migrated continue using their own per-product counters and do not draw from your Universal Credits balance — so a high-volume action on a non-migrated tool will not affect your unified credit pool. For example, URL Indexer credits are a separate quota and are not part of the Universal Credits pool; they are tracked and consumed independently. UC-Enrolled Feature Rates (per action): FeatureActionCost (Credits)Approx. USDKeyword Magic ToolSingle keyword search10$2.50Keyword Magic ToolBulk keyword pull (100+ keywords)50$12.50Site CrawlerCrawl up to 1,000 pages100$25Site CrawlerCrawl 1,000+ pages200+$50+Local CitationsPer-aggregator submission40$10Rank TrackerTrack 100 keywords100$25 📄 For a complete and current credits-per-action rate reference, contact Search Atlas support or review your plan documentation directly, as rates are subject to change as more products join the unified system. 🗓️ Credits Reset on Your Billing Cycle — Not Per Tool Your Universal Credits balance renews according to your plan's renewal date — typically monthly on the same date your account was activated or billed. Unlike the legacy system where each product could theoretically refresh on a different schedule, every enrolled tool shares the same reset window under Universal Credits. Confirm your exact renewal date in Account or Billing settings, or by contacting support. 📊 Review your period usage in Billing (top-right corner avatar → Billing) to see a breakdown of which activities consumed the most credits this cycle. Identifying your top consumers helps you prioritize high-value work and defer lower-priority tasks when your balance is running low. 💳 Checking Your Balance Your current Universal Credits balance is displayed on your Account dashboard or Billing settings page. Simply navigate to the top-right corner (avatar) → Billing (Billing) to view your remaining credits for the current billing cycle, as well as a summary of your top credit consumers. 💡 Universal Credits, including the unified quota view, is currently only available on new sign-up accounts. If your account was created before Universal Credits launched, you'll continue to see per-product quota counters in individual tools for now. 🛟 Credits Consumed Due to Platform Errors Occasionally, credits may be consumed because of platform-side issues — for example, connection failures that cause a tool to retry automatically, or unexpected duplicate runs of the same job. If you notice credit deductions that appear to result from a system error rather than your intended usage, contact Search Atlas support through the in-app chat (Intercom) or your usual support channel to request a review. Where the issue is confirmed on our side, the affected credits can be refunded to your balance. ⚠️ Known issue: Keyword Magic and History tab may occasionally charge credits for failed or re-viewed actions — specifically, credits may be deducted if a search returns no results or if you view a report that was already generated in a previous search without running a new query. If you experience unexpected charges related to these scenarios, contact support with your account ID and the approximate time of the action. The team will review your account and restore credits manually once the issue is confirmed. 🎯 You now understand when Universal Credits are charged, how your team shares one pool, and how scope and enrollment status drive per-action costs — review your balance and renewal date in Billing (top-right corner avatar → Billing) to plan your next cycle.

💳 Understanding Credit Transfers and Account Closures

Search Atlas credits are tied to the specific account they were added to and cannot be transferred between accounts. This applies to all credit types, regardless of how they were earned or purchased. If you are planning to close a secondary account, it is important to be aware of the following: - Any credits remaining in a secondary account at the time of closure will be lost and cannot be recovered or moved to another account. - Before closing a secondary account, make sure to use all remaining credits on reports, tools, or other features available within that account. - Once an account is closed, the process cannot be reversed and unused credits will no longer be accessible. To avoid losing credits, we recommend auditing your secondary account's credit balance before initiating any closure request. Log in to the account in question and use any outstanding credits on the Search Atlas tools and features that are most valuable to your workflow. If you have questions about your credit balance, need help identifying where credits can be applied, or are unsure how to proceed before closing an account, please use the in-app live chat widget to chat with a human teammate who can guide you through the process.

AI Credit Quota Showing Exhausted With No Usage

🔍 Overview Some customers on plans that include a monthly AI credit allowance (for example, 1,000 AI credits on the Growth plan) have seen their quota displayed as exhausted at the start of a billing cycle, even when no credits have been spent. This is a known account-configuration issue that requires the Search Atlas team to correct the quota generation on your account. 💡 Understanding AI Credits and User Seats Before troubleshooting, it helps to know that User Seats and AI Credits are two separate things: - User Seats control who can access your workspace and what role they hold. Adding or removing seats does not consume AI credits. - AI Credits are the monthly allowance used by AI-powered features across the platform. The quota is tied to your plan, not to the number of seats. If your seat count or plan changed recently, it is possible the system did not correctly initialise your AI credit quota for the current billing period, causing it to display as zero or fully exhausted. 🛠️ What You Can Check and Do First 1. Confirm your current plan is active and matches what you expect by navigating to your account's billing or subscription settings. 2. Review your account's recent activity or change history to see if any unexpected plan or quota-related changes occurred around the time the issue started. 3. Check that your team membership and role settings are correct to rule out any access-level confusion. 4. If everything looks correct and no credits have been intentionally used, gather the following information before contacting support — having it ready will allow the team to locate and fix your account faster: - Your account email address or workspace name - The plan you are on and the AI credit allowance it should include - Confirmation that no (or minimal) credits have been used this billing cycle - Approximately when the quota first appeared exhausted (e.g., start of the current billing cycle) 5. Open the chat window below and share the details above. Our team will manually adjust your account's AI quota generation on the backend — this is the same fix that has resolved this issue for other affected customers, and most cases are resolved promptly once the support team locates and updates the quota settings. You do not need to change your plan, purchase a top-up, or take any other action on your end. The fix is applied entirely by our team on the backend. 📊 After the Fix Once the quota has been corrected, your AI credits will be available to use immediately. Going forward, the quota should refresh automatically at the start of each new billing cycle as expected. 🆘 Still Need Help? If you are still seeing your AI quota displayed as exhausted after following the steps above, please contact our support team using the chat button below and we will get this sorted for you as quickly as possible.

🔄 Recovering AI Credits After Atlas Brain Overconsumption

🔍 What Happened Atlas Brain, the AI agent inside Search Atlas, runs tasks autonomously to complete your goals. When you set a credit limit — for example, asking it to generate up to 1,000 Twitter cards — it may interpret the task broadly and perform additional actions beyond what you expected. In some cases, this causes the agent to consume your entire AI credit quota before you can intervene. This article explains why this happens, how to reduce the risk of it recurring, and what to do if you need your quota reset. ⚠️ Why Atlas Brain May Exceed Your Intended Credit Limit Atlas Brain is designed to complete goals, not just individual actions. If you phrase a request in a way that implies a broader outcome, the agent may generate related content or run additional steps it considers necessary — even if you intended a narrower scope. The credit ceiling you mention is treated as a budget cap, but the agent may reach that cap by completing tasks you did not explicitly anticipate. Key things to be aware of: - Specifying a credit amount does not restrict the type of actions Atlas Brain can take — only the total spend. - The agent may combine multiple task types to fulfil what it interprets as your goal. - Once credits are fully consumed, the agent stops, but the quota is already spent. ✅ How to Reduce the Risk of Overconsumption Before running Atlas Brain on a large task, follow these best practices: 1. Be specific about scope. Instead of open-ended goals, describe exactly what you want — for example, "Generate Twitter card copy only for these 10 URLs" rather than "generate Twitter cards for up to 1,000 credits." 2. Start with a small test batch. Run the agent on a handful of items first to confirm it behaves as expected before scaling up. 3. Review the task plan before confirming. Atlas Brain typically outlines what it intends to do before executing. Read this carefully and stop the task if it includes actions outside your intended scope. 4. Monitor credit usage during execution. Check your AI credit balance in the platform periodically during long-running tasks so you can catch unexpected consumption early. 🛠️ What to Do If Your Quota Has Been Consumed Unexpectedly If Atlas Brain has already consumed your AI credits in a way you did not intend, you can request a one-time quota reset from the Search Atlas support team. This is handled on a case-by-case basis by a specialised team. To request a reset: 1. Reach out to the Search Atlas support team directly. 2. Explain what task you ran, approximately how many credits you expected to use, and how many were actually consumed. 3. The team will review your account and, where appropriate, restore your quota so you can continue working.

🤖 Automating Title Tags with AI: Understanding Autopilot Settings

Some users believe they can't automate more than 100 title tag tasks. That's not entirely true. This guide clarifies how Autopilot works, how to configure quota allowances, and why users might only see 100 tasks at a time, even if the system can process more. Autopilot applies to title tags and meta descriptions as separate content types — the same logic described below applies to each content type independently. 🧠 The Misunderstanding Some users believe that they can only automate what they see on a single screen (100 tasks), but that's not the case. The UI only displays 100 tasks per page, but Autopilot works independently of this display. That's a UI constraint, not a system limitation. - Example: A site may have 220 title tags (and the same logic applies separately to meta descriptions). - You'll only see 100 at a time, and can only select and bulk-generate 100 manually via the UI. - But this doesn't affect Autopilot, which can operate across all eligible tasks—up to 1,000 every 14 days. ✅ You can auto‑generate and auto‑deploy up to 1,000 tasks—even if you can't see them all at once. ⚙️ How Autopilot Works 1. From the OTTO dashboard, open your project and go to Auto Settings (located in the OTTO project sidebar) 2. Click Edit 3. Locate the Autopilot Quota Allowance section There, you'll see: - Your total AI quota (e.g., 50,000) - Your Autopilot batch limit (e.g., 1,000 title tags every 14 days) 🗓️ Example: You can configure it to run every 14 days, automatically generating 1,000 title tags without manual action. ℹ️ What you can configure: You can toggle Autopilot on/off and choose which content types are enabled (title tags, meta descriptions, etc.). The 14-day interval and the 1,000-task batch limit are plan defaults and are not user-adjustable — they are fixed by your plan. ⚡ How Otto Automates Up to 1,000 Tasks (Step-by-Step) Once Autopilot is properly configured: 1. Otto runs automatically at the interval you define (e.g., every 14 days). 2. On each cycle, Otto will: - Check your quota allowance (e.g., 1,000 tasks allowed) - Identify eligible pages that lack strong title tags - Auto-generate suggestions for those pages using AI - Deploy or queue the generated content (auto-published if auto-deploy is on; otherwise queued for review) - Update the quota counter to reflect tasks consumed in this cycle 3. If auto-deploy is enabled, Otto will publish those title tags without manual review. 4. At cycle end, unused quota does not roll over — your batch allowance resets at the start of the next 14-day cycle. 🧠 Example: If your quota allows 1,000 and 1,000 valid pages are detected, Otto will generate and deploy 1,000 title tags in a single cycle. 🧠 If Otto finds only 100 valid pages, then only those 100 will be created and deployed. The rest of the quota remains unused until the next cycle. ⚠️ Important — quota exhaustion mid-run: If your AI generation quota runs out part-way through a batch, the entire batch may be dropped and no partial progress is saved. To avoid this, confirm your total AI quota is sufficient before each Autopilot cycle runs, and review task statuses after every cycle to confirm completion. 💡 Are quota units refunded for dropped batches? Historically, quota units consumed by a dropped batch were not automatically refunded. If you believe a batch failure caused quota loss, contact support to request a quota adjustment. ⚠️ About Auto‑Deploy and Customization If auto-deploy is enabled, the generated title tags are published immediately after Otto creates them. 🛑 This means you won't get a chance to review or customize the tags before they go live. If the system only detects 100 valid title tag tasks: - Those 100 will be auto-created and auto-published - You won't have a preview or editing step unless you disable auto-deploy Use caution when enabling auto-deploy, especially if you want to refine or validate content before it appears live. 📌 Tasks Otto can't complete: Some task types — for example, images with no detectable alt text source — may remain in 'pending' status even after an Autopilot cycle. These tasks still require manual review and input; Autopilot will not force-complete them. 🔍 But What If Only 100 Are Created? "If Otto only found 100 valid title tag tasks, then only those 100 would be created and deployed." This means: - Detection is dynamic, not forced. - You can't override the system to hit exactly 1,000 unless those 1,000 are detected as eligible. 🚦 If tasks went ungenerated, check your quota first: A quota-blocked outcome typically appears as tasks that remain ungenerated after a cycle. Quota-blocked tasks are now flagged with a distinct reason code in the OTTO interface, so you can tell them apart from LLM/generation pipeline failures. If you see tasks that did not process after a cycle, check your Autopilot Quota Allowance before assuming a generation error. 🔍 What Limits the Total? - If the platform only detects 100 valid title tag tasks, then only 100 will be generated—even if you have quota for 1,000. - You can't "force" more tasks unless more URLs are eligible and detected by the system. - AI generation quota vs. OTTO site quota: The AI generation quota controls how many tasks Autopilot can process. This is separate from the OTTO site quota, which controls how many sites you can add to OTTO. If you believe your OTTO site quota is incorrect or needs adjustment, contact support. 🛠️ Tips to Maximize Automation 1. Make sure your project includes as many valid URLs as possible. 2. Use filters to explore which pages are being excluded from AI generation. 3. Familiarize yourself with Autopilot Settings in your dashboard to monitor quota usage and upcoming runs. 4. Confirm your total AI quota is sufficient before each cycle to avoid mid-batch quota exhaustion. 5. After each cycle, review task statuses — including any tasks still marked pending or flagged as quota-blocked. ❌ Common Mistakes ❌ Misreading the UI: Seeing 100 tasks per page doesn't mean that's the platform limit. ❌ Assuming Autopilot is manual: It's an automated background process, not a bulk UI action. ❌ Expecting customization mid-run: Autopilot generates titles in batches—you can't manually select specific ones during that phase. ❌ Confusing the OTTO site quota with the AI generation quota — they are tracked separately. ❌ Assuming a missing task means a generation error — it may be a quota block (look for the distinct quota-blocked reason code). If your quota allows, Autopilot can process up to 1,000 title tags every 14 days. But the actual limit is how many tasks the system detects as valid. Use the available settings to manage, review, and optimize this powerful automation feature.

⚠️ Search Atlas Universal Credits Exhausted: What Happens & How to Recover

When your Universal Credits balance hits zero, Search Atlas pauses all credit-dependent actions until you replenish your balance. After reading this, you'll know exactly what stops, which options restore access fastest, and how to prevent it from happening again. 📌 This article covers Universal Credits only. Search Atlas has other credit types (e.g., HyperDrive Credits, URL Indexer credits) governed by separate rules. If you are unsure which credit type is affected, check your Billing dashboard or contact support. 🚫 What Happens When Your Balance Hits Zero Any action that requires Universal Credits will not be processed while your balance is at zero. Search Atlas does not partially complete requests — if an action cannot run within your available balance, it will not start at all. This all-or-nothing behavior is intentional: it prevents incomplete or corrupted data from being delivered to your account. ⚠️ No credits are charged for blocked actions. If a request cannot start because your balance is insufficient, your remaining credits are not affected. The action simply waits until you have enough balance to cover it in full. 🔎 Notice an unexpected discrepancy? If credits appear to be consumed despite a blocked action, or your balance does not match your recent activity, contact support so the team can investigate. 🛠️ Balance appears at zero unexpectedly, or account showing as past-due? If you believe you should have credits, or if your account incorrectly shows as past-due despite a successful payment, contact support immediately — this may be a billing sync issue that requires manual resolution. 💡 Credits consumed due to system errors or repeated tool failures? If credits were consumed due to a system error or repeated tool failures outside your control, contact support with details. The team can review and issue a credit refund where appropriate. 🔄 Immediate Options to Replenish Your Balance Choose one of the following options to restore your Universal Credits balance: - Purchase a top-up: Buy additional credits at any time, completely outside your normal billing renewal schedule. Top-ups are typically reflected in your balance within a few minutes of purchase. If you experience issues adding a payment method during checkout (e.g., the page freezes or does not complete), contact support for assistance. - Wait for your billing cycle renewal: Your full credit allotment resets automatically on your plan's renewal date — no action required. If your billing date has passed and your credits have not been restored, contact support immediately, as a quota reset failure may require manual intervention by the billing team. - Contact Search Atlas support: If you need to add credits outside your normal renewal schedule, or if a recently purchased top-up is not appearing in your balance, the support team can investigate and assist. 📊 Monitor Your Balance to Prevent Future Shortfalls Your Universal Credits balance is visible at any time in your Account or Billing settings and updates in real time after each action. Check your balance regularly — particularly before launching large batch operations such as site-wide crawls or bulk keyword pulls — to catch a low balance before it blocks your workflow. The same settings view shows your period usage, which breaks down how many credits have been consumed during the current billing cycle. Reviewing this regularly helps you identify which activities are your biggest credit consumers so you can prioritize accordingly. 🔔 Build a habit of proactive checks: Set a recurring calendar reminder to review your balance and period usage at least weekly, and always before kicking off a large or recurring automated job. Use your period usage history to estimate how many credits your most common workflows consume, so you can forecast when your balance is likely to dip low. If you would like to be alerted as your balance approaches zero, contact support to ask about currently available low-balance notification options for your account. 👥 Coordinate Team Usage on Shared Accounts All users on your account draw from a single Universal Credits pool. One team member's large operation can deplete the balance available to everyone else. If unexpected depletion happens mid-cycle, uncoordinated heavy usage is often the cause — not an insufficient plan. - Communicate before running resource-intensive jobs — especially full-site crawls, large reporting runs, or bulk data pulls. - Designate a period each billing cycle to review total team consumption and align on which high-cost operations are the highest priority. - Schedule large automated jobs during off-peak hours when fewer team members are actively working on the platform. 📈 Consistently Running Out? Review Your Plan If your Universal Credits balance is exhausted before your renewal date on a regular basis, your current plan's credit allotment may no longer match your team's actual usage. Upgrading your plan increases the total credits available each cycle, giving you more headroom for active periods without relying on ad-hoc top-ups. Review available plan options in your account settings, or contact Search Atlas support to discuss which tier best fits your current usage volume and growth trajectory. 🎯 You now know what to expect when Universal Credits run out, how to restore your balance fast, and how to prevent future shortfalls — open your Billing dashboard now to check your current balance and period usage.