📬 Why reports may go to the wrong recipient
Reports are sent to the recipient saved in the report or scheduled delivery settings. This address may differ from your Search Atlas account email, especially if the report was created by another user, copied from an older schedule, or configured before your account details changed.
🔍 Check the report recipient
- Open the report or scheduled report settings.
- Review the recipient or delivery address.
- Replace any unfamiliar address with the email associated with the intended Search Atlas user.
- Save the updated settings and confirm that the next delivery uses the corrected recipient.
If you cannot edit the recipient, ask the report owner or an account administrator to update it. Do not rely on the sender address or the address shown in a previous report; check the current delivery settings.
⚙️ Verify your account email
Confirm that you are signed in to the correct Search Atlas account and workspace. If your account email was recently changed, create or update the report schedule after the change so the latest recipient information is used.
🤖 Troubleshoot Atlas Agent failures
Atlas Agent may sometimes show an incomplete response, report that a connected service is unavailable, or fail to deliver a completed result. First, refresh the page and retry the request with a shorter, more specific prompt.
- Confirm that the correct project and report are selected.
- Check that required Google Search Console or Google Analytics connections are active.
- For large reports, request one section or metric at a time.
- Wait for the task to finish before starting another identical request.
- If a download is reported as complete, verify that the file actually downloaded before retrying.
- For scheduled deliveries, confirm both the destination and the recipient settings.
✅ What to include when retrying
State the project, report name, date range, requested action, and expected delivery destination. This helps Atlas Agent use the correct data and reduces incomplete or misdirected results.
💬 Get help from our team
If the recipient cannot be changed, Atlas Agent repeatedly fails, or a report still goes to an unknown address, capture the report name and the approximate time of the attempt. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.