This article explains where members can find training and onboarding resources inside the platform, including how to access 1:1 training calls and what to check if the option is not immediately visible.
📍 Where to Find Training Options
Training and onboarding options are available inside the Search Atlas platform. Once you are logged in, look for a section or menu item related to onboarding, training, or your account setup. The exact label may vary depending on your plan and account configuration.
🛠️ Steps to Access Training
- Log in to your Search Atlas account.
- Navigate to the section of the platform dedicated to onboarding or member resources — this is typically accessible from the main navigation.
- Look for an option to view or book a training or onboarding session.
- If the training option is not visible, check whether your account setup is complete, as some training options may become available only after initial setup steps are finished.
- If you are unable to locate the training option after completing your account setup, contact support directly so a team member can confirm eligibility and provide the correct link or next steps for your account.
✅ What to Have Ready When Contacting Support
If you cannot find or access training options on your own, please have the following ready before reaching out:
- Your Search Atlas account email address.
- Your current plan or subscription type.
- A brief description of what you see (or do not see) when looking for training options in the platform.
- Any error messages displayed, along with the approximate time they occurred.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.