🧭 Overview
If you have projects in Search Atlas but one or more do not appear in the Agent Hub project list, there are several self-serve steps you can try to resolve the issue before reaching out to support.
🔎 Why a Project May Not Appear
A project missing from the Agent Hub project list is typically not related to account permissions or access restrictions. If the project is visible in your main Search Atlas dashboard, your account access is intact. The root cause is generally something within the Agent Hub setup for that specific project, but the precise reason varies by case.
✅ Self-Serve Steps to Try First
Before contacting support, work through the following steps in order:
- Refresh the Agent Hub page. Navigate away from Agent Hub and return to it, or do a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) to rule out a browser display issue.
- Check the project in your main Search Atlas dashboard. Confirm the project is active and fully set up there. If it was recently created, allow a few minutes for it to propagate to Agent Hub before checking again.
- Verify your project count. Count the total number of projects visible in your Search Atlas dashboard and compare that to what appears in Agent Hub. Note the discrepancy so you can report it accurately if escalation is needed.
- Log out and log back in. Sign out of Search Atlas entirely, clear your browser cache, then sign back in and recheck Agent Hub.
- Try a different browser or incognito window. This helps rule out browser extension or cache conflicts affecting what projects load in Agent Hub.
If the project still does not appear after completing all of the steps above, the issue likely requires a backend investigation by our support team.
📋 What to Have Ready When You Contact Support
To help our team resolve this as quickly as possible, please have the following information ready before reaching out:
- The exact name of the missing project as it appears in your Search Atlas dashboard.
- The total number of projects in your Search Atlas account and how many are currently visible in Agent Hub.
- Approximately when you first noticed the project was missing.
- Whether the project is newly created or was previously visible in Agent Hub and has since disappeared.
- Any error messages you may have seen, with the exact wording.
- Confirmation of which self-serve steps above you have already completed.
🚫 What This Issue Is Not
A missing project in Agent Hub is not caused by deactivated accounts, incorrect permissions, or access restrictions. If you can see the project in the main Search Atlas dashboard, your account access is fine.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.