🔍 What Is This Error?

If you see a message like "Sorry, there was an error processing your message" or the AI Agent stops responding mid-task, you have encountered a temporary technical error. These errors can occur when the agent tries to process a request, apply on-page fixes, or retrieve content details.

The good news: most of these errors are transient and resolve quickly with a few simple steps.

⚠️ Common Situations Where This Happens

• The AI Agent returns an error immediately after you send a message.
• The agent starts a task — such as deploying on-page fixes — and then stops with an error.
• Post details or content previews fail to load and show a technical error instead.
• The agent appears to abandon your request without completing it.

🚀 How to Fix the Error

1. Refresh the page. Open OTTO SEO → All Sites (SEO Automation) from the left sidebar and reload your browser tab. This clears temporary session issues that can interrupt agent tasks.
2. Retype your request. Start a new message to the AI Agent. Do not copy and paste the previous message — rephrase it slightly and try again.
3. Wait one to two minutes. Occasional spikes in platform load can cause brief errors. Waiting a short time before retrying usually resolves this.
4. Check your browser. Clear your browser cache or try a different browser (Chrome or Edge recommended). Browser extensions can sometimes interfere with the agent.
5. Try a different task scope. If the error happens on a specific page or fix, try applying the action to a different URL first to confirm the issue is not isolated to one piece of content.

🔄 Why These Errors Occur

AI Agent errors are typically caused by one of the following:

• Temporary server timeouts — the agent's request takes longer than expected and the connection resets.
• Tool availability changes — occasionally, an internal tool the agent relies on is updated or temporarily unavailable, causing the agent to stop mid-task.
• Session expiry — long inactive sessions can cause the agent to lose context, resulting in a failed response.

Our engineering team actively monitors error patterns and deploys fixes rapidly. Known issues related to agent errors have already been resolved as part of ongoing platform improvements.

✅ What to Do If the Error Persists

If you have followed the steps above and the AI Agent continues to return errors, gather the following information before reaching out to support — it helps our team investigate faster:

• The exact error message you see on screen.
• The task or request you were trying to complete.
• The URL or page the agent was working on.
• The approximate time the error occurred.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.