# **🔍 What Is This Error?**

If you see a message like **"Sorry, there was an error processing your message"** or the AI Agent stops responding mid-task, you have encountered a temporary technical error. These errors can occur when the agent tries to process a request, apply on-page fixes, or retrieve content details.

The good news: most of these errors are transient and resolve quickly with a few simple steps.

# **⚠️ Common Situations Where This Happens**

- The AI Agent returns an error immediately after you send a message.
- The agent starts a task — such as deploying on-page fixes — and then stops with an error.
- Post details or content previews fail to load and show a technical error instead.
- The agent appears to abandon your request without completing it.

# **🚀 How to Fix the Error**

1. **Refresh the page.** Open **OTTO SEO → All Sites (SEO Automation)** from the left sidebar and reload your browser tab. This clears temporary session issues that can interrupt agent tasks.
2. **Retype your request.** Start a new message to the AI Agent. Do not copy and paste the previous message — rephrase it slightly and try again.
3. **Wait one to two minutes.** Occasional spikes in platform load can cause brief errors. Waiting a short time before retrying usually resolves this.
4. **Check your browser.** Clear your browser cache or try a different browser (Chrome or Edge recommended). Browser extensions can sometimes interfere with the agent.
5. **Try a different task scope.** If the error happens on a specific page or fix, try applying the action to a different URL first to confirm the issue is not isolated to one piece of content.

# **🔄 Why These Errors Occur**

AI Agent errors are typically caused by one of the following:

- **Temporary server timeouts** — the agent's request takes longer than expected and the connection resets.
- **Tool availability changes** — occasionally, an internal tool the agent relies on is updated or temporarily unavailable, causing the agent to stop mid-task.
- **Session expiry** — long inactive sessions can cause the agent to lose context, resulting in a failed response.

Our engineering team actively monitors error patterns and deploys fixes rapidly. Known issues related to agent errors have already been resolved as part of ongoing platform improvements.

# **✅ What to Do If the Error Persists**

If you have followed the steps above and the AI Agent continues to return errors, gather the following information before reaching out to support — it helps our team investigate faster:

- The exact error message you see on screen.
- The task or request you were trying to complete.
- The URL or page the agent was working on.
- The approximate time the error occurred.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.