If you are seeing a 'failed to fetch' error in Atlas Brain, this article covers general troubleshooting steps you can take and what information to collect if the issue needs to be escalated to our team.
General Troubleshooting Steps
- Refresh the page. A simple page refresh can resolve temporary connection issues between your browser and the Atlas Brain service.
- Clear your browser cache and cookies. Stale browser data can sometimes interfere with requests. Clear your cache, reload the platform, and try your prompt again.
- Try a different browser or incognito mode. This helps rule out browser extensions or cached sessions as the cause.
- Test with a simple prompt. Enter a basic prompt (e.g., 'Summarize my latest project') to see whether the error occurs regardless of prompt complexity.
- Check your internet connection. Intermittent connectivity can cause fetch errors. Confirm your connection is stable before retrying.
- Log out and back in. Signing out of the platform and signing back in can refresh your session and resolve authentication-related fetch errors.
If the Error Persists
If the 'failed to fetch' error continues after trying the steps above, the issue may require investigation by our engineering team. Please have the following information ready when you reach out so we can diagnose the problem quickly:
- Exact error message — the full text of the error you see, including any codes or details.
- Timestamps — when the error started and whether it happens every time or only intermittently.
- Prompt details — the type of prompt or input you were using when the error appeared.
- Browser information — your browser name and version, and whether you tried other browsers.
- Project context — the project name or workspace where the error is occurring.
- Recent changes — any recent changes to your account, projects, or connected data sources.
Providing these details upfront will help our team reproduce the issue and identify a root cause faster.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.