🔍 Overview
If you see a 'No available quota for AI Visibility Analysis' error or find that Atlas Brain is unresponsive, the cause is almost always a mismatch between your visible AI quota and the features actually included in your current plan. This article explains why this happens and how to fix it.
⚙️ Why This Error Occurs
Your account dashboard may show an AI quota balance (for example, 500 credits), yet Atlas Brain still refuses to run. This contradiction usually happens for one of the following reasons:
- Plan downgrade or change: Your subscription was changed to a plan that no longer includes the Atlas Brain feature or LLM Visibility Analysis, even though leftover quota credits are still displayed.
- Feature not included in current plan: AI quota credits and Atlas Brain access are separate entitlements. Having quota credits does not automatically unlock every AI-powered feature — Atlas Brain must be explicitly included in your plan.
- Billing cycle reset: A recent renewal or plan modification may have reset feature access before your quota was fully refreshed, creating a temporary mismatch.
- Account configuration error: In rare cases, a backend sync issue can incorrectly flag your account as ineligible for a feature you should have access to.
🚀 How to Troubleshoot Step by Step
- Check your current plan: Go to Avatar (top-right) → Billing → Plans & Top-ups and confirm which plan you are on. Look specifically for whether Atlas Brain or LLM Visibility Analysis is listed as an included feature.
- Review your AI quota details: On the same page, expand your quota breakdown. Confirm that the quota shown is allocated to the feature you are trying to use — not just a general credit pool.
- Log out and log back in: A fresh session forces your account entitlements to resync. After logging back in, retry Atlas Brain before taking further steps.
- Clear your browser cache: Stale cache can cause the dashboard to display outdated quota or feature data. Clear your cache, reload the platform, and try again.
- Try a different browser or incognito mode: This rules out browser extensions or local storage issues interfering with feature access.
- Confirm no recent plan changes were made: If someone else manages billing on your account, verify no downgrade or seat change occurred recently that may have removed Atlas Brain access.
💡 Understanding AI Quota vs. Feature Access
It is important to understand the difference between AI quota credits and feature access:
- AI quota credits are the numerical allowance consumed each time an AI-powered action runs (such as generating content or running an analysis).
- Feature access is a plan-level permission that determines which tools and modules are available to your account at all.
Think of it this way: quota credits are the fuel, but feature access is the key that starts the engine. If Atlas Brain is not included in your plan, having credits will not unlock it. You need both to use the feature successfully.
🔄 How to Restore Atlas Brain Access
If you confirm that Atlas Brain or LLM Visibility Analysis is missing from your current plan, here are your options:
- Upgrade your plan: Navigate to Avatar (top-right) → Billing → Plans & Top-ups and select a plan that includes Atlas Brain. Changes take effect immediately after checkout.
- Contact our team to review your account: If you believe Atlas Brain should already be included in your plan based on your purchase, our team can investigate and correct any configuration errors on the backend.
🛡️ Preventing This Issue in the Future
- Before changing or downgrading your plan, review the feature comparison table to confirm Atlas Brain remains included.
- If multiple team members manage billing, communicate plan changes in advance to avoid unexpected feature loss.
- Bookmark the Avatar (top-right) → Billing → Plans & Top-ups page so you can quickly verify your entitlements whenever an unexpected error appears.
🤝 Still Need Help?
If you have followed all the steps above and Atlas Brain is still not working, or if your plan appears correct but the error persists, our team is ready to investigate your specific account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.