Overview
Some users have experienced a frustrating issue where approval actions sent through Slack or the Search Atlas Dashboard appear to stall indefinitely — hitting approve has no effect, and the workflow never moves forward. This article explains what caused the issue, how it was resolved, and what to do if you encounter similar behavior.
What Caused This Issue
This problem was traced to a confirmed engineering bug affecting the approval flow for AI agent and Coworker workflows. The bug caused approval actions to fail silently: the system appeared to accept your approval, but nothing executed behind the scenes. No status update was sent to Slack or the Dashboard, leaving the workflow stuck with no indication of what went wrong.
This issue has since been identified and resolved by the engineering team.
Current Status
The engineering team has completed the fix. If you were affected by this bug, approval actions through both Slack and the Search Atlas Dashboard should now work reliably. No action is required on your end to apply the fix — it was deployed automatically.
Steps to Verify Everything Is Working
- Open the Search Atlas platform and navigate to your AI agent or Coworker workflow area.
- Trigger or locate a pending approval action in your workflow.
- Submit your approval and wait a moment for the system to respond.
- Check whether the workflow advances as expected — either in the Dashboard or in your connected Slack channel.
- If the action completes successfully, no further steps are needed.
If You Are Still Experiencing Stalling
If approval actions are still not moving forward after the fix, try the following before contacting support:
- Refresh your browser and retry the approval. Occasionally a stale session can cause the interface to appear unresponsive even when the backend is functioning.
- Clear your browser cache and reload the platform, then attempt the approval again.
- Check your Slack connection within the Search Atlas Dashboard to confirm your Slack integration is still active. If it appears disconnected, use the available option to reconnect it.
- Try approving from a different surface — if the action is stalling in Slack, attempt it directly from the Search Atlas Dashboard, or vice versa.
- Wait a few minutes and retry. Transient network or service interruptions can occasionally delay responses. If the action processes after a short wait, no further action is needed.
What to Include If You Need Further Help
If you are still experiencing stalling after trying the steps above, please reach out to our support team. Include your account details, a description of the workflow involved, and the surface where the stalling is occurring (Slack, Dashboard, or both). If you need assistance, you can contact us through the Search Atlas support channel.