What Is This Error?
When you type a message into Atlas Agent and see the response "I need a message to respond" instead of a normal reply, the agent is not recognising your input. This is a known issue where Atlas Agent's text input becomes blocked, preventing normal interactions.
What Causes This Error?
This error has been identified as a persistent blocker affecting text input in Atlas Agent. When it occurs, every message you type triggers the same error response, with no successful interactions possible. This is not something that can be resolved through browser-level adjustments on your end — it requires review and action by our team.
What to Do When You See This Error
If Atlas Agent is returning "I need a message to respond" to every message you send, contact our support team right away. To help us resolve this as quickly as possible, please have the following information ready before you reach out:
- Your project name or workspace name
- The exact error message you are seeing
- The date and time the error first appeared
- Confirmation of whether the error occurs on every message you send
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.