This article covers common steps to take when your AI agent fails to respond or returns an unexpected error message. Because AI agent connection errors can stem from a variety of account-specific or configuration-specific causes, the steps below focus on what to gather and how to get the right help quickly.
What to Check First
Before escalating, gather the following information so our team can identify the root cause as efficiently as possible:
- The exact error message you are seeing (copy the text or take a screenshot)
- The name of the AI agent or project affected
- When the error first appeared and whether it is consistent or intermittent
- Any recent changes made to your account, integrations, or agent configuration
When to Escalate
Because AI agent connection errors are often tied to specific account configurations or backend states, the most reliable path to resolution is to contact our support team directly. Please have the following ready when you reach out:
- Your project name and the name of the affected AI agent
- The exact error message or a screenshot
- A description of when the issue started and how frequently it occurs
- A note of any recent changes to your account or integrations
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.