Overview
If a project is visible in other parts of the platform but missing from your Agent Hub portfolio list, you are not alone. This is a known sync issue that can affect projects in your account. Your project data is not lost — this is a display issue between the two interfaces.
Why This Happens
The Agent Hub portfolio list and other platform views pull project data differently. In some cases, a project may not immediately surface in the Agent Hub portfolio list, even when it is fully configured and working elsewhere in the platform. This is a sync gap between the two interfaces, not a loss of data or project configuration.
What to Do If Your Project Is Missing
Because this is a backend sync issue, our support team will need to look into your specific account to resolve it. To help us do that as quickly as possible, please have the following ready when you reach out:
- The exact name of the project that is missing from Agent Hub
- Confirmation of whether the project is visible in other parts of the platform
- The approximate date and time you first noticed the project was missing
- Your account email or workspace name
What Will Not Be Affected
This issue is a display sync problem. Your underlying project data and configurations remain intact regardless of whether the project appears in the Agent Hub portfolio list.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.