🛠️ Troubleshooting Search Atlas Coworker in Slack

If Atlas isn't behaving as expected, this guide walks through the most common issues and how to fix them. Work through the steps for your situation — and if you're still stuck, you can reach a person any time (see the last section).

💬 Atlas Isn't Responding or Posting in a Channel

1. Make sure it's a regular channel. Atlas can't post in Slack Connect or externally-shared channels — try a regular public or private channel, or a direct message instead.
2. Invite Atlas to the channel by typing /invite @Search Atlas Coworker and selecting the bot from Slack's autocomplete.
3. Confirm you're a member of the channel — Atlas only works in channels you belong to.
4. To isolate the issue, try the same request in a direct message with Atlas. If it works there, the problem is specific to the channel.

🔗 Problems Connecting or Using an App

You connected an app but Atlas says it isn't connected. Ask Atlas again — the connection sometimes needs a moment to register. If it persists, ask Atlas to reconnect the app in plain language (for example, "reconnect my HubSpot") or manage the connection from the Atlas app's Home tab in Slack.

1. The connect link shows a "pipedream.com" address. This is expected and safe — it's the secure sign-in step. Go ahead and approve the connection.
2. You're connecting several apps. Connect them one at a time rather than asking for several in a single message.
3. All your connected apps suddenly stop working (but Search Atlas tools still work). This is usually a temporary connection-service hiccup. Wait 5–10 minutes and try again.

✅ Atlas Isn't Completing an Action (Calendar Event, Publishing, etc.)

1. If your workspace is configured to require approval, Atlas shows an approval card before completing the action. If you expected a confirmation prompt but didn't see one, check Workspace Settings → Permissions → Run connector actions without asking in the Search Atlas Coworker dashboard to verify approval is turned on for that connector or tool.
2. After it runs, verify the result in the app itself (for example, check your calendar or your CMS) to confirm it went through.
3. If it still doesn't complete, try the request again.
4. Publishing to WordPress: both WordPress.com and self-hosted WordPress are supported. Make sure the connection is authorized (for self-hosted, this may use an application password).

🔄 A Routine Ran Multiple Times or Didn't Run

1. Ask Atlas to "pause all routines."
2. Delete the affected routine.
3. Recreate the routine you want, describing the task and schedule again.

💡 Atlas's Answers or Behavior Seem Off

1. An action worked once and failed the next time. Try it again — many of these are temporary. If it keeps failing for the same action, reach out to us.
2. Atlas says Slack isn't connected when you ask it to summarize a channel. Rephrase the request explicitly, for example: "Use my Slack connection to summarize #channel-name."
3. A very long answer looks garbled. Ask Atlas for a shorter version, e.g. "Can you give me a shorter version?"
4. Atlas refers to the wrong person. Make sure you've signed in with /atlas-login.
5. A button's label looks cut off. You can type your choice directly in the message box instead of clicking the button — Atlas accepts typed responses.

⏳ Atlas Seems Slow or Unresponsive

While Atlas is working, it shows an hourglass on its own message. Complex requests — like a full site audit — can take up to around 90 seconds, so give it a moment. If nothing comes back after a few minutes, try the request again.

⌨️ A Slash Command Shows as Plain Text and Nothing Happens

Type the command directly in the main Slack message box, not as a reply inside a thread. If it still shows as plain text, retype it in the Slack app.

💬 Still Need Help?

You can reach us through live chat right here. If you'd like to talk to a person, just type human teammate in the chat and we'll connect you with one of our team.