This article explains where members can find training and onboarding resources inside the platform, including how to access 1:1 training calls and what to check if the option is not immediately visible.

## **📍 Where to Find Training Options**

Training and onboarding options are available inside the Search Atlas platform. Once you are logged in, look for a section or menu item related to onboarding, training, or your account setup. The exact label may vary depending on your plan and account configuration.

## **🛠️ Steps to Access Training**

1. Log in to your Search Atlas account.
2. Navigate to the section of the platform dedicated to onboarding or member resources — this is typically accessible from the main navigation.
3. Look for an option to view or book a training or onboarding session.
4. If the training option is not visible, check whether your account setup is complete, as some training options may become available only after initial setup steps are finished.
5. If you are unable to locate the training option after completing your account setup, contact support directly so a team member can confirm eligibility and provide the correct link or next steps for your account.

## **✅ What to Have Ready When Contacting Support**

If you cannot find or access training options on your own, please have the following ready before reaching out:

- Your Search Atlas account email address.
- Your current plan or subscription type.
- A brief description of what you see (or do not see) when looking for training options in the platform.
- Any error messages displayed, along with the approximate time they occurred.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.