🔍 What Is This Issue?
Atlas Agent may occasionally appear stuck on a 'working on it' message for several minutes without producing a response. This can happen even after reloading the page and is usually related to a temporary service disruption or a background processing delay.
⚠️ Common Causes
- Temporary outage: Search Atlas services may be experiencing a brief interruption affecting Atlas Agent's ability to process requests.
- High server load: During peak usage periods, response times may be significantly longer than usual.
- Stale session: Your browser session may be holding onto an incomplete request that is no longer active.
- Network interruption: A brief drop in your internet connection during a request can leave the agent in a pending state.
🛠️ Steps to Resolve the Issue
- Wait up to 3–5 minutes. Some complex Atlas Agent tasks take longer to complete. If the agent is still unresponsive after this window, proceed to the next steps.
- Reload the page. Press F5 (Windows) or Cmd + R (Mac) to refresh. Check whether the agent resumes or shows an updated status.
- Clear your browser cache. A corrupted cache can cause display issues. Clear your cache and cookies, then reload the platform.
- Try a different browser or incognito window. This rules out browser-specific issues. Supported browsers include the latest versions of Chrome, Firefox, Edge, and Safari.
- Check your internet connection. Make sure you have a stable connection and are not behind a restrictive firewall or VPN that could interfere with platform requests.
- Start a new Atlas Agent session. Close the current conversation and open a fresh one. Retype your request to see if the agent responds normally.
📊 How to Check for an Active Outage
If none of the steps above resolve the issue, there may be an ongoing service disruption on the Search Atlas side. During an outage, Atlas Agent will be unavailable until the issue is resolved by our engineering team. Outages are typically brief and resolved within a short window. You do not need to take any action on your account — simply try again after a few minutes.
💡 Tips to Prevent This in the Future
- Avoid submitting multiple Atlas Agent requests in rapid succession, as this can create queuing delays.
- Keep your browser updated to the latest version for the best platform performance.
- If you are working on a time-sensitive task, try submitting requests during off-peak hours for faster responses.
🙋 Still Need Help?
If Atlas Agent continues to be stuck after following all steps above, our support team can investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.