Overview
When you upgrade to a new plan — such as the Growth package — your account goes through a short provisioning process. During this window, your new quotas may not immediately appear in the platform, even though your payment has been processed. This article explains what to expect, when changes take effect, and what to do if something looks wrong after upgrading.
When Do Quota Changes Take Effect?
After a successful plan upgrade, quota increases are typically applied within a short period of time. In some cases the process may take longer to fully propagate across all parts of your account. The following types of resources are generally updated as part of a plan upgrade:
- Seats — the number of users you can add to your account
- Hyperdrive Credits — your monthly AI content generation allowance
- Project and keyword limits — depending on your plan tier
If your dashboard still shows your previous plan's limits immediately after upgrading, this is expected behaviour and does not mean the upgrade failed.
Why Can't I See My New Quotas Yet?
There are a few common reasons why updated quotas may not be visible right away:
- Provisioning delay: Our system is still allocating your new resources. This typically resolves on its own within a reasonable window after purchase.
- Browser cache: Your browser may be displaying a cached version of your account dashboard. Try a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) or open the platform in a private/incognito window.
- Billing cycle alignment: If you upgraded mid-cycle, some quota adjustments are prorated and confirmed at the next billing cycle refresh. Your invoice will reflect the correct charges regardless.
- Account session: Log out of Search Atlas completely, then log back in to force your account to reload the latest entitlements from our servers.
What to Do If Your Quotas Still Look Incorrect
If you have completed the steps above and your account still does not reflect your upgraded plan's quotas, follow these steps before escalating:
- Confirm your payment was successfully processed by checking your billing or invoices section inside Search Atlas.
- Note the exact quotas or limits still showing incorrectly (for example, seat count, Hyperdrive Credits, or project limits).
- Record the date and approximate time you completed the upgrade.
- Take a screenshot of the affected area in your dashboard so our team can investigate quickly.
Having this information ready will allow our support team to locate your account, verify the provisioning status, and apply any necessary corrections as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.