This article helps you resolve an "invalid order" error that appears when attempting to add a paid feature pack to an existing plan. These errors can occur during the checkout process for add-on feature packs.
🔍 What This Error Means
An "invalid order" error during feature pack checkout means the purchase could not be completed. This type of error requires our support team to correct the order on your account directly — it cannot be resolved by the customer alone.
📋 What to Do
Do not attempt the purchase again after seeing this error. Contact our support team directly so they can locate your order and resolve the error on your account.
📋 Information to Have Ready When Contacting Support
- A screenshot of the exact error message.
- The name of the feature pack you were trying to add.
- The plan you are currently on.
- Your account email address.
Having this information ready will allow our team to locate your order and resolve the error as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.