💳 Remove a payment card
Payment card removal is handled by the Search Atlas support team as a backend action. You cannot always remove a card directly from the platform — for example, if the card is the only payment method tied to an active subscription, the self-serve option may not be available.
To request card removal, please have the following ready when you contact support:
- The last four digits of the card you want removed
- Confirmation of whether you have another active payment method on file
- Your account email address
- Whether you have any active subscriptions or upcoming renewals on the account
The support team will verify your account details and remove the card on your behalf.
📊 Check your OTTO plan access
Your OTTO access — including how many sites or projects are included — is determined by your current plan, any active add-ons, and account-level entitlements. Because this can vary by account, the support team can confirm the exact number of OTTO sites your plan includes.
When escalating a question about OTTO site limits, have the following ready:
- Your account email address
- The plan you are currently on (if known)
- The number of OTTO sites you currently see versus what you expect to have access to
- Any recent plan changes, upgrades, or downgrades on the account
The support team can review your entitlements and clarify what is included with your current plan or any available upgrade options.
🔄 Plan changes and billing questions
If you have questions about changing or cancelling your plan, or about how a plan change would affect your OTTO access or billing, contact support with your account email and a description of what you would like to change. The team can walk you through available options and confirm the impact before any change is made.
🧾 Payment and billing history
If you need to review past invoices or payment activity and cannot locate them in your account, contact support with your account email and the approximate date range you need. The team can provide or resend billing records.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.