🔍 Understanding the Problem
Some customers have noticed that OTTO generates a large number of identical anchor texts across their site. Others have found that OTTO applies changes automatically, including keyword assignments they did not approve. This article explains what is known and what to expect when you reach out for help.
⚙️ What Is Known
These issues — repeated anchor text patterns and unexpected automatic deployments — have been reported by customers using OTTO. The specific cause may vary depending on your individual site configuration and settings, and our support team is equipped to investigate your particular setup.
🛠️ What to Do
Because these issues involve OTTO's backend behaviour tied to your specific site setup, resolving them requires assistance from our support team. To help us investigate and act as quickly as possible, please have the following information ready before you reach out:
- Your project or site name as it appears in Search Atlas.
- Examples of the duplicated anchor texts you are seeing (a few specific phrases and the pages they appear on).
- A description of the auto-deployment behaviour you did not expect — including approximately when it occurred, if known.
- Any recent changes you made to keyword assignments or OTTO settings before the issue appeared.
Our team will review your site's OTTO configuration and work with you directly to correct the duplication and adjust deployment controls to match your preferences.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.