Overview
Some accounts have encountered a bug where the LLM Visibility quota appears fully used even when no active projects exist. This false quota-exhausted state prevents users from adding new sites for tracking. The root cause is a system-level issue — not actual usage on the account.
Search Atlas engineering is aware of this issue and has worked to resolve it. If you are still experiencing this problem, follow the steps below to confirm the symptoms and get it resolved.
Symptoms of This Bug
- Your LLM Visibility quota appears at or near 100% used.
- You have no active LLM Visibility projects, or far fewer than the quota limit suggests.
- You are blocked from adding new sites for tracking.
- The quota usage does not decrease even after removing projects.
Steps to Self-Resolve or Report the Issue
- Navigate to the LLM Visibility section of your account and confirm whether your quota still appears fully used despite having no active projects.
- If the quota appears incorrectly exhausted, try refreshing your browser and logging out then back in to rule out a display caching issue.
- Check whether any recently removed projects are still reflected in your quota count. If so, wait a few minutes and refresh again, as counts can take a short time to update.
- If the quota still shows as fully used after these steps and you are certain you have no active projects consuming it, this indicates a system-level issue that requires a manual review on your account.
- Contact our support team via the live chat widget in the bottom-right corner of the platform — type human teammate to be connected with a member of our team. Include the following details so the team can escalate your case quickly: your account email address, the domain(s) you are trying to add, a description of what your quota display shows versus how many active projects you have, and a screenshot of the quota display if possible.
What to Expect After You Contact Support
When this issue is escalated, the engineering team will investigate your specific account, correct the quota data manually if needed, and confirm once your quota accurately reflects your actual usage. You will be notified when the fix has been applied so you can resume adding sites.
If you have questions or are not sure whether your symptoms match this bug, reach out to our support team via the live chat widget in the bottom-right corner of the platform — type human teammate to be connected with a member of our team, and we will help you confirm and resolve the issue.