🔍 Overview
If your LLM Visibility data has stopped updating — for example, showing no new data since a specific date — this is almost always caused by a change in your plan access. Specifically, if the QUEST LLM Visibility feature has been removed from your subscription, the tool will stop collecting and refreshing data until access is restored.
⚙️ How LLM Visibility Data Works
Search Atlas tracks how your brand and content appear across large language models (LLMs) such as ChatGPT, Gemini, and Perplexity. This tracking runs continuously in the background — but only while your plan includes active access to the LLM Visibility feature. If that access lapses or is removed, data collection pauses immediately and your dashboard will reflect the last date data was successfully gathered.
🛠️ Check Your Plan Access
Before troubleshooting anything else, confirm that your current plan includes QUEST LLM Visibility:
- Log in to Search Atlas.
- In the left sidebar, navigate to Authority → QUEST LLM Visibility.
- If you see a prompt to upgrade or a message indicating the feature is unavailable, your plan no longer includes this tool.
- Alternatively, go to AI Visibility via the left sidebar (URL: /llm-visibility) and check whether your dashboard shows a data gap or an access restriction notice.
✅ How to Restore Data Refreshing
Once you confirm the cause, here is how to get your data updating again:
- Upgrade or modify your plan: If QUEST LLM Visibility was removed from your subscription, contact our team to re-add it. Once access is restored, data collection resumes automatically — no manual action is needed.
- Allow up to 24 hours: After access is reinstated, the system needs time to re-establish tracking. Your dashboard should begin showing fresh data within 24 hours.
- Note on historical data: Data from the period when access was removed will not be back-filled. Tracking resumes from the point access is restored, so acting quickly minimises any gaps in your reporting.
📊 What You Will See After Access Is Restored
Once your plan is updated and tracking resumes, you can expect the following:
- Your AI Visibility dashboard (left sidebar → AI Visibility) will begin populating with new data points.
- The QUEST LLM Visibility page (left sidebar → Authority → QUEST LLM Visibility) will show updated mention tracking, sentiment, and citation data.
- Date filters and trend charts will reflect the new data as it accumulates over time.
💡 Tips to Prevent This Issue
- Review your plan features periodically, especially after a billing cycle change or plan downgrade.
- If you share your account with team members, ensure that no administrator unintentionally modifies plan features that affect active tools.
- Set a reminder to check your QUEST LLM Visibility dashboard at least once a week so you catch any data gaps early.
🆘 Still Seeing Issues?
If your plan already includes QUEST LLM Visibility and your data is still not updating, there may be a technical issue on our end that requires investigation. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.