Search Atlas Help Center

🔍 AI Visibility Dashboard Data & Ranking Logic

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

📋 Overview

The AI Visibility dashboard gives you a consolidated view of how your brand appears across large language models (LLMs). Occasionally, customers notice that chart data, visibility trends, or sentiment data are missing, while only Top Performing Topics remain visible. This article explains what causes this and what you can do.

🔍 How to Access the AI Visibility Dashboard

  1. Log in to your Search Atlas account.
  2. In the left sidebar, click AI Visibility.
  3. Select the project you want to review.

⚙️ How Ranking Aggregation Works

The AI Visibility dashboard collects and processes mention and ranking data from supported LLMs. Data collection runs on a scheduled cycle, so results are not real-time — there is a processing window before new data appears in your charts. Each project is processed independently, so data availability may differ between projects in the same account.

❓ Why Is My Dashboard Missing Chart or Sentiment Data?

If your AI Visibility dashboard is showing only Top Performing Topics and the trend or sentiment sections are blank, common reasons include:

  • New project with limited history: Newly added projects may show partial data while collection cycles are still running.
  • Temporary data aggregation delay: Platform updates or processing load can slow down the aggregation pipeline. This is usually resolved automatically.
  • Platform outage: If there is an active outage affecting the AI Visibility dashboard, chart data and trend information may be temporarily unavailable until the issue is resolved by our engineering team. Top Performing Topics may still appear while other sections remain blank.

🛠️ What to Do If Your Dashboard Data Is Missing

Because missing dashboard data during an outage is resolved by our backend team, there are no self-serve steps that will restore the data. To help our team investigate as quickly as possible, please have the following ready when you reach out:

  1. The exact name of the affected project in your account.
  2. Which specific sections are missing (for example, visibility trend, sentiment data, or chart data).
  3. The date and time when you first noticed the issue.
  4. Any error messages or unusual behavior displayed on the dashboard.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.