## **📋 Overview**

The **AI Visibility** dashboard gives you a consolidated view of how your brand appears across large language models (LLMs). Occasionally, customers notice that chart data, visibility trends, or sentiment data are missing, while only **Top Performing Topics** remain visible. This article explains what causes this and what you can do.

## **🔍 How to Access the AI Visibility Dashboard**

1. Log in to your Search Atlas account.
2. In the left sidebar, click **AI Visibility**.
3. Select the project you want to review.

## **⚙️ How Ranking Aggregation Works**

The AI Visibility dashboard collects and processes mention and ranking data from supported LLMs. Data collection runs on a scheduled cycle, so results are not real-time — there is a processing window before new data appears in your charts. Each project is processed independently, so data availability may differ between projects in the same account.

## **❓ Why Is My Dashboard Missing Chart or Sentiment Data?**

If your AI Visibility dashboard is showing only Top Performing Topics and the trend or sentiment sections are blank, common reasons include:

- **New project with limited history:** Newly added projects may show partial data while collection cycles are still running.
- **Temporary data aggregation delay:** Platform updates or processing load can slow down the aggregation pipeline. This is usually resolved automatically.
- **Platform outage:** If there is an active outage affecting the AI Visibility dashboard, chart data and trend information may be temporarily unavailable until the issue is resolved by our engineering team. **Top Performing Topics** may still appear while other sections remain blank.

## **🛠️ What to Do If Your Dashboard Data Is Missing**

Because missing dashboard data during an outage is resolved by our backend team, there are no self-serve steps that will restore the data. To help our team investigate as quickly as possible, please have the following ready when you reach out:

1. The **exact name of the affected project** in your account.
2. **Which specific sections are missing** (for example, visibility trend, sentiment data, or chart data).
3. The **date and time** when you first noticed the issue.
4. Any **error messages or unusual behavior** displayed on the dashboard.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.